Sr Principal, Service Strategy & Commercialization

Overview

Our Enterprise Transformation team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these.

 

As a Sr Principal, Business Process Analyst (Service Strategy & Commercialization), you will be responsible for driving planning, execution, and accountability for revenue growth and value capture initiatives across four service business units representing $1.7B in service revenue and a $200M+ EBIT improvement target. This role requires deep expertise in service business operations, strong P&L acumen, and proven experience leading growth initiatives through complex organizational change including M&A integration. Operating with enterprise-level strategic perspective, you will identify opportunities that extend beyond individual divisional strategies, ensure growth initiatives remain coordinated and protected during the integration of two acquired service businesses, and translate complex strategic objectives into scalable business processes and operating mechanisms. This role partners with commercial & service leadership across four commercial divisions, and cross-functional leaders in Finance, HR, Operations, Commercial Excellence, IT, and Legal to maximize revenue growth and value capture.

Responsibilities

• Lead or support revenue growth and value capture initiatives across all four commercial divisions, setting targets, tracking progress, and course-correcting to achieve the $200M+ EBIT improvement target while protecting and accelerating growth during integration of acquired businesses
• Identify and implement improvements to business processes related to revenue generation, pricing, contract management, and revenue operations, ensuring operational infrastructure supports growth objectives and eliminates friction in revenue-generating activities
• Identify enterprise-level strategic opportunities visible only from a cross-divisional perspective, providing strategic guidance on investment priorities, growth optimization, and how initiatives interact with operational efficiency and technology investments
• Design and implement operating mechanisms that drive alignment and execution across four independent service organizations, leading change through influence and ensuring division leaders have the tools and frameworks needed to execute on growth priorities
• Partner across the Service Excellence leadership team (Revenue, Delivery, Systems & Technology, Analytics) to ensure growth initiatives are operationally sound, technology-enabled, and data-supported, with particular focus on ensuring operational transitions do not disrupt revenue continuity or growth momentum
• Develop detailed process maps, workflows, and documentation in a business process modeling platform. Identify inefficiencies, bottlenecks, control gaps, and improvement opportunities. Maintain a repository of standardized process documentation
• Design future-state processes aligned with business objectives and best practices. Define measurable improvements in cycle time, quality, cost, and customer experience. Support business case development for transformation initiatives. Translate business processes into functional requirements for technology solutions
• Analyze operational data to identify trends, performance issues, and improvement opportunities. Define process KPIs and performance metrics. Define business-critical data and KPI definitions, set division-level growth targets and milestones, and recommend resource allocation and investment priorities tied to measurable revenue and margin outcomes
• Architect executive-level presentations and strategic communications, translating strategy, performance data, and complex initiatives into compelling narratives for CEO, SVP, and Board audiences

Qualifications

• Bachelor's degree in Business, Engineering, Economics, or a related discipline, MBA preferred
• 12+ years of experience in service business operations, business process management, or revenue operations
• Demonstrated P&L acumen with experience driving revenue growth and margin improvement in service businesses
• Proven experience leading initiatives through M&A integration or complex organizational change
• Experience in global organizations with complex service delivery models across multiple business units
• Strong understanding of business process mapping, root cause analysis, data analysis and interpretation, and requirements gathering
• Strong understanding of service revenue processes including pricing, contract management, and revenue operations
• Proven ability to lead cross-functional transformation initiatives and operate effectively through influence
• Strong analytical and problem-solving skills with ability to translate complex data into actionable strategic insights
• Solid understanding of Lean concepts and tools a plus
• Strong influencing skills, proven ability to work across organizational boundaries driving change and harmonization across a global organization
• Results oriented mindset, operates with high sense of urgency. Proven track record of solving challenging problems