- Location
- United States · published
- Type
- Full-time
- Seniority
- Manager
- Source
- Workable
Description
SchooLinks is seeking an Solutions Manager to join our Solutions Team. This role will focus on implementing our Course Planner solutions to allow students on SchooLinks to plan their path forward after graduation.
In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each customer’s Customer Success Manager. You’ll manage a diverse book of business, including school districts of different sizes and in different regions.
This role requires the ability to learn and apply technical configurations, as well as the ability to understand various concepts and terminology related to academic planning. You’ll be coming up with creative solutions to customer needs and explaining complex concepts to customers in a way they can understand.
Your Responsibilities Will Include...
- Serve as the main point of contact for those complex implementation projects with our larger clients
- Understand data dependencies and help resolve data issues
- Problem solve and coordinate data integration with our clients and CSMs
- Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
- Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
- Discover and document challenges faced and areas for improvement within our process and product
- Continuously define, document problems and challenges faced by our partners
- Assist the product team with quality assurance and improvement of the product
- Help drive adoption and usage throughout implementation period