Business Analyst III - Terminal Agency Coordinator (TAC)

Help keep critical criminal justice information accurate, secure, and available when public safety personnel need it. The Travis County Sheriff’s Office (TCSO) is hiring a full-time Business Analyst III to serve as its Terminal Agency Coordinator (TAC). In this dedicated role, you will help shape how TCSO manages access to essential law enforcement systems, prepares employees to use them correctly, and maintains reliable records and operating practices.
You will lead user access processes, operator training and certification, record quality reviews, and operational audit preparation for the Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), and related systems. You will use your technical skills to investigate system and workflow problems, analyze records, improve procedures, and prepare complete audit packets.
Reporting to the Central Warrants Manager, you will work closely with TCSO’s CJIS security representative (OPSR), TCSO Technology, Travis County ITS and IT Security, the Facilities Management Department (FMD), the Texas Department of Public Safety (DPS), and agencies connected through TCSO’s TLETS interface.
This position offers an opportunity to apply your criminal justice systems, technical, and analytical skills to work that directly supports public safety.

This is the fourth in a series of four business analyst-related job classifications within the Information Technology job family.  This assignment provides complex technical consulting, business process analysis, and program oversight for criminal justice information systems.
The TAC leads operational compliance activities and works with the agency’s designated Organizational Personnel with Security Responsibilities (OPSR) on related Criminal Justice Information Services (CJIS) security requirements. The employee must understand application access, user roles, system interfaces, transaction records, and operational workflows sufficiently to investigate problems, document requirements, and work effectively with technical personnel.
The position requires strong organization, attention to detail, independent judgment, and the ability to review others’ work objectively. The employee is accountable for monitoring assigned requirements, preparing audit documentation, coordinating corrective action, and promptly escalating unresolved issues.
Responsibilities involving supporting departments and connected agencies are carried out within applicable agreements and assigned authority. 
This position requires independent judgment and ownership of assigned work. The employee is expected to evaluate information, apply established requirements, make and document decisions within delegated authority, and carry issues through to resolution. Matters requiring management action must be presented with the relevant facts, applicable requirements, available options, and a recommended course of action.

• Serve as TCSO’s designated TAC and principal agency contact for TLETS, TCIC, NCIC, and related operational compliance matters.
• Manage user access processes, including documenting required approvals, coordinating account creation and changes, reviewing continued access needs, and coordinating suspension or removal of access in accordance with agency authority and applicable requirements.
• Manage operator training, testing, certification, and recertification records. Monitor deadlines, coordinate training, and resolve deficiencies affecting authorized system use. Work with the OPSR to verify applicable personnel screening and security training requirements.
• Review system use and supporting records for compliance with authorized purposes, access restrictions, and dissemination requirements. Document suspected misuse and promptly refer it through established reporting channels.
• Oversee compliance processes for record entry, modification, cancellation, removal, validation, and hit confirmation. Review accuracy, timeliness, supporting documentation, and recurring errors with the personnel responsible for those activities.
• Prepare and maintain complete, organized audit packets for TCIC/NCIC operational audits and related reviews. Assemble required records, supporting evidence, written responses, and corrective action documentation so materials are accurate, current, and readily retrievable.
• Conduct internal audits of user access, operator training and certification, system use, record quality, validations, and related operating practices. Review work performed by responsible personnel, document deficiencies, and verify corrections.
• Maintain an audit and compliance tracking system identifying requirements, responsible personnel, deadlines, supporting documentation, findings, and corrective action status. Follow up on missing or incomplete items and escalate unresolved issues.
• Investigate application access, transaction, interface, and workflow problems. Review available system messages, logs, and records; document the issue and its operational impact; and coordinate resolution with TCSO technical staff, ITS, IT Security, DPS, or vendors, as appropriate.
• Use spreadsheets, databases, and reporting tools to reconcile access and certification records, identify exceptions, monitor deadlines, analyze recurring errors, and prepare management reports.
• Coordinate with Travis County ITS, IT Security, and FMD on applicable access and operational requirements under the management control agreement and other governing arrangements.
• Coordinate with agencies connected through TCSO’s TLETS interface. Maintain agency contacts and applicable connection documentation, communicate requirements and changes, and work with agency representatives and DPS to resolve deficiencies.
• Work with the OPSR, ITS, and IT Security to evaluate changes affecting criminal justice system access, interfaces, and operations. Document business requirements, coordinate testing, and verify that identified issues are resolved.
• Develop and maintain operating procedures, training materials, and process documentation. Monitor applicable FBI and Texas DPS policies, requirements, and system updates and coordinate required operational changes with responsible personnel.
• Provide the Central Warrants Manager with regular reports on access, certification, record quality, audits, corrective actions, and unresolved risks.
• Work with the OPSR to coordinate overlapping access, training, audit, and incident matters, with documented responsibility for follow-up.
• Respond to urgent after-hours operational matters. Promptly coordinate suspected misuse, unauthorized access, or security incidents with the OPSR, ITS, IT Security, and other designated officials, as applicable.
• Independently evaluate routine user access, certification, record quality, and operational compliance matters. Make and document decisions within approved procedures and delegated authority.
• Apply established requirements consistently, clearly communicate deficiencies and required corrections, and follow up with responsible personnel. Refer unresolved noncompliance to management with supporting evidence and a recommended action.
• Perform other job-related duties as assigned.

Education and Experience:
Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND five (5) years of relevant work experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.
Applicants are required to attach a resume with the online application.

Preferred:

• Experience serving as a TAC or assistant TAC.
• Experience administering or supporting TLETS, TCIC, NCIC, or comparable criminal justice information systems.
• Experience managing user access, operator training, certification, record validation, and operational audits.
• Experience troubleshooting application access or workflow problems and using system records or reporting tools to investigate issues.
• Experience preparing audit packets, reviewing others’ work, and managing corrective action.
• Experience coordinating system or compliance requirements with IT departments, information security personnel, and multiple agencies.

Knowledge, Skills, and Abilities:

Knowledge of:

• TLETS, TCIC, NCIC, and applicable FBI and Texas DPS policies and operating requirements.
• TAC responsibilities, user access processes, operator training, and certification requirements.
• Record quality, validation, hit confirmation, authorized use, and dissemination requirements.
• Application administration concepts, user roles and permissions, authentication, transaction records, and system interfaces.
• Audit preparation, compliance documentation, and corrective action.
• Business analysis, process 
  
  

Skill in:

• Investigating system and workflow problems using application messages, logs, records, and documented procedures.
• Using spreadsheets, databases, and reporting tools to reconcile information, identify exceptions, and track requirements.
• Interpreting written requirements and translating them into practical procedures.
• Organizing audit evidence, training records, corrective actions, and competing deadlines.
• Explaining technical and policy requirements to operational staff, technical personnel, and management.
• Writing clear procedures, reports, and training materials.
  
  

Ability to:

• Learn and use complex applications, access administration tools, and reporting systems.
• Make timely, well-supported decisions within established policies, agreements, and delegated authority. Resolve routine matters independently and escalate exceptions, material risks, conflicting requirements, or decisions outside assigned authority.
• Maintain a high level of organization and attention to detail while collecting documentation from multiple sources and producing complete, accurate audit packets.
• Evaluate others’ work objectively, explain deficiencies clearly, and follow through on corrective action.
• Establish effective working relationships with the OPSR, ITS, IT Security, FMD, and connected agencies.
• Analyze technical and operational problems and develop practical solutions.
• Handle sensitive criminal justice information appropriately.
• Communicate unresolved risks promptly and support management decisions with accurate documentation.
  
  

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday. Requires telephone response to after-hour emergencies and possibly in-person response if deemed necessary.

Location:  Austin TX

Department: Sheriff

Criminal, Driving, Education, and Employment Background Checks Required.
Drug Test Required

For updates or questions on this position, contact: [email protected]

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.