Business Systems Analyst – Digital Commerce-Hearing Industry

Description

WHO WE ARE

Johnson Health Tech is one of the world’s largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide.

POSITION OVERVIEW

Under the direction of the CRM Program Manager, the Business Systems Analyst – Digital Commerce serves as the dedicated internal owner of the online ordering portal workstream for Johnson Health Tech’s hearing aid business. This role leads e-commerce platform evaluation and selection, owns portal requirements and backlog, coordinates third-party implementation partners and internal SAP and CRM teams, and is accountable for delivering a secure B2B ordering portal.

After launch, the role becomes the functional owner and administrator of the platform and drives its roadmap, including integration with SAP and Dynamics 365 CRM. This is a non-supervisory position.

RESPONSIBILITIES

Portal Ownership & Delivery:

• Serve as the dedicated internal owner of the online ordering portal workstream, accountable for scope, priorities, and delivery against launch dates
• Own and prioritize the portal product backlog across phased releases (launch, operational integration, commercial intelligence)
• Partner with the IT Project Manager on timelines, risks, status reporting, and stakeholder communication

Platform Evaluation & Selection:

• Lead e-commerce platform evaluation, including the requirements matrix, scripted demos, scoring, and recommendation
• Coordinate with implementation partners and vendors on demos, quotes, and statements of work

Requirements & Solution Design:

• Lead discovery sessions with business leaders, sales, operations, and technical support to define portal requirements
• Define clinic workflows: registration and account approval, login, account pricing, product catalog and configuration, cart, checkout, order confirmation, and order history
• Translate business needs into user stories, functional specifications, and acceptance criteria for partners and internal teams

Vendor & Partner Management:

• Act as the primary day-to-day contact for the third-party implementation partner; review deliverables and hold partners accountable to scope, quality, and timelines
• Track change requests and their impact on scope, cost, and schedule

Integration & Cross-System Alignment:

• Collaborate with SAP and CRM teams to define data flows for customers, products, pricing, inventory, orders, serial numbers, invoices, and returns
• Support middleware and integration design so the portal connects with SAP as the system of record and with Dynamics 365 CRM

Testing, Launch & Adoption:

• Develop test plans and coordinate system, integration, and user acceptance testing
• Create training materials and support onboarding for internal users and clinic customers

Platform Administration & Continuous Improvement:

• Administer the portal after launch, including catalog, pricing tiers, user accounts, configuration rules, and content
• Ensure portal security and data protection controls are maintained in partnership with IT Security and Legal
• Monitor portal performance, adoption, and order data; recommend enhancements
• Provide escalated business support for portal incidents and issues

Marginal Job Functions:

• Other projects as needed

Requirements

Education:

• Bachelor’s Degree in Information Systems, Computer Science, Business Administration, or related field required, or an equivalent combination of education and experience.

Experience:

• Minimum of 4–7 years of experience as a Business Systems Analyst, Product Owner, or e-commerce analyst
• Minimum of one full lifecycle B2B e-commerce or customer portal implementation, preferably delivered with a third-party implementation partner
• Hands-on functional or administrative experience with at least one major commerce platform (e.g., Dynamics 365 Commerce, Adobe Commerce/Magento, Shopify Plus, BigCommerce B2B, or Zoho Commerce)
• Experience with B2B commerce concepts: company accounts with multiple users and ship-to locations, account- or contract-specific pricing, buying groups, payment terms, PO references, and product configuration or bundle rules
• Understanding of order-to-cash processes and how commerce platforms integrate with ERP (SAP preferred) and CRM (Dynamics 365 preferred)
• Experience in healthcare, medical device, or another regulated industry is preferred

Other Requirements:

• A valid driver’s license is required for local travel
• Position will be subject to pre-employment and annual motor vehicle record (MVR) checks. Must be able to successfully pass MVR checks to drive on behalf of the company.
• Proficiency in writing functional specifications, process flows, user stories, and acceptance criteria
• Experience with vendor/platform evaluations, including requirements matrices, scripted demos, and scoring
• Working knowledge of data protection controls (encryption, MFA/SSO, role-based access, audit logging) for sensitive customer and patient-related data
• Occasional local, infrequent travel may be required

BENEFITS & PERKS

• Medical, dental, and vision insurance
• Company-paid life insurance and AD&D coverage
• 401(k) retirement savings plan
• Paid time off (PTO)
• FSA and HSA options
• Employee product discounts, wellness resources, and employee assistance programs