Support Agent - Northern Europe

We're Hiring: Support Agent – SSI Northern Europe (Full-Time | Based in Madrid)
 📍 Hybrid Madrid | 8-hour shift + 1-hour break (5 days/week)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team. You'll work behind the scenes to bring magical experiences to life across the Northern European region, while being based in Madrid.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

💡 What You'll Do

You’ll play a key role in supporting our internal teams, ensuring that artists management, travel logistics and administrative processes are always on point. You’ll manage a variety of administrative and operational tasks:

🤝 Internal & Cross-Team Support

• Coordinate closely with Project Managers on show calendars, stakeholders involved and operational needs for each event
• Maintain visibility across tasks, timelines and deliverables related to artist and event operations
• Keep internal tools (Jira, Slack, Airtable) updated and organized to ensure smooth cross-team collaboration

✈️Travel Management & Operational Support

• Plan and track travel, accommodation and artist-related expenses against agreed budgets, flagging deviations when needed
• Prepare and share detailed itineraries and agendas with artists
• Act as an operational point of contact for changes, cancellations or last-minute adjustments
• Support the operational execution by anticipating needs and resolving issues as they arise

🧩 Operational & Administrative Support: 

• Manage artist onboarding and documentation, including contracts and hire orders, in coordination with Legal and Project Managers
• Assist with event setup and launch by creating and validating experiences in internal tools
• Support invoice management, classification and cost allocation in coordination with Finance and Project Managers
• Assist with back-office updates, ensuring information is accurate, consistent and properly documented
• Proactively support venue research and initial outreach when needed

You'll work closely with our team spread across Northern Europe and Madrid contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

✅ What You Bring

• You live in Madrid and are legally eligible to work here
• You speak English fluently. Dutch, Danish, Swedish, or Norwegian are a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events, production or the music industry 🎶

🌟 Why Join Us?

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health insurance
• Gympass membership
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
  
  

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

 

#LI-Fulltime #LI-Hybrid