Commercial Support Specialist

To enable the efficient, accurate, and timely execution of sales activities and in some cases near link with logistics, and financial operations across EMEA & APAC regions by providing high-quality administrative support, ensuring process consistency, and enhancing cross-functional collaboration that drives commercial performance and customer satisfaction.

► Result Area 1
Process Execution and Optimization :
CSS should heavily involved in executing key Commercial Processes such as,
◆ Activities
● Order Offer Creation: Generating accurate quotes, proposals, and contracts for clients.
- Support EMEA & APAC with Manual offer and order creation
- Validation of internet offers and orders
- Upload offers, orders or invoices on the customer’s portal
- Maintain and update sales record in CRM
- Support Sales Reporting, metrics dashboards and pipeline tracking.
- Analyze and follow up on support activities as per decided KPI .
● Order Processing:

Ensuring that orders are entered correctly to ensure customer
satisfaction after the receipt.
● Data Management:

Maintaining accurate customer records, sales data, and other
commercial information in CRM or ERP systems.
● Administrative Support:

While some administrative tasks are involved, these are usually more complex or process-driven than basic clerical duties (e.g., managing customer accounts, handling specific documentation for commercial deals).
● Support any new activities that have a near link with a (new) commercial process.

► Result Area 2
Problem Solving and Troubleshooting:
◆ Activities
● CSS acts as a key point of contact for internal teams (sales, logistics, finance) for addressing inquiries and resolving issues related to commercial ad-hoc tasks, workflows, orders offers or data related projects.
● This often requires a deeper understanding of the product/service, commercial policies, and inter-departmental workflows to effectively diagnose and resolve problems.

► Result Area 3
Cross functional collaboration with various departments.
◆ Activities

● A significant part of their role involves liaising with various departments/Teams ( like sales, finance, logistics etc.) to ensure commercial projects/tasks are fulfilled, issues/queries / questions are resolved, and information flows seamlessly.
● CSS bridges gaps between different functions to ensure a cohesive commercial experience.

► Result Area 4
Information and Data provision
◆ Activities
● They provide vital information and data to the stakeholders ( i.e. functional teams, management, and other departments) to aid decision-making and performance monitoring. This can include any support like reports, dashboards, process information or customer details etc..

► Result Area 5
Customer Relationship Support
◆ Activities
● While not always a direct customer-facing sales role, they often contribute to
customer satisfaction by ensuring accurate and timely processing of requests,
resolving issues, and providing necessary information
● Expecting CSS to act with a customer centric approach.

► Result Area 6
Process Improvement
◆ Activities
● Due to the hands-on involvement in commercial workflows, CSS should often
identify inefficiencies or bottlenecks and may suggest improvements to streamline processes and enhance overall commercial operations.
● Make suggestions or proposals when it comes to process improvements with the focus on revenue uplift or efficiency improvement.