- Location
- Lowell, MA,US, US
- Type
- Full-time
- Department
- Design
- Seniority
- Lead
- Experience
- 8+ years
- Education
- Master
- Source
- Eightfold
Description
8+ years of experience in user experience, product design, or interaction design, including work on complex enterprise products and/or mobile applications. Track record of delivering end-to-end design solutions and shaping direction for workflow-heavy or customer-facing experiences. Strong product judgment and systems thinking, with the ability to balance customer needs, business goals, and technical constraints. Experience using research and product data to guide design decisions and validate outcomes. Understanding of accessibility and inclusive product design. Experience contributing to shared patterns, reusable frameworks, or design systems. Experience designing AI-enabled, adaptive, or other experiences requiring trust, transparency, feedback, and user control. Demonstrated use of AI in the design process for exploration, synthesis, prototyping, or execution. Strong proficiency with design and prototyping tools, along with the ability to adopt new tools and techniques. Excellent storytelling, presentation, and facilitation skills, with the ability to communicate complex ideas and build alignment across disciplines and levels. A portfolio demonstrating product thinking, design craft, and influence on outcomes. Bachelor's or master's degree in human-computer interaction (HCI), design, computer science, or a related field, or equivalent practical experience. Experience designing mobile-first products for deskless, hourly, or frontline worker populations. Experience designing for multiple audiences or stakeholder groups, such as workers, employers, and service partners. Experience bringing new products, services, or major capabilities from early concepts toward launch, particularly within a 0-to-1 initiative. Experience with marketplace, e-commerce, or service-based products that connect users with third-party offerings. Experience in financial wellness, financial technology, health, workforce management, human resources, payroll, or related service areas. Familiarity with the needs and constraints of frontline work, including varied work environments, schedules, and levels of digital access. A portfolio featuring mobile experiences, multi-sided products, or work shaped by evolving user and partner needs.