German-Speaking Customer Support Advisor – Telecommunications

Job Title: German-Speaking Customer Support Advisor – Telecommunications
Location: Remote in Bulgaria (Requires 1 week of on-site nesting in Varna)
Employment Type: Full-time, 40 hours per week (Indefinite Contract)
Schedule: Monday–Friday, rotating shifts between 09:00 and 19:00 (Weekends Off)

About the Role

Join an international customer experience team supporting a leading telecommunications brand. In this remote position, you will assist German-speaking customers with mobile service inquiries, billing management, and technical troubleshooting while identifying opportunities to recommend complementary products and services.

Key Responsibilities

• Customer Care & Support: Provide high-quality assistance to German-speaking users via phone and email.
  
• Technical & Billing Assistance: Address general service inquiries, troubleshoot technical issues, and resolve billing questions.
  
• Light Upselling: Identify customer needs during interactions to recommend suitable product upgrades or add-ons.
  
• Case Resolution & Documentation: Handle complaints professionally, escalate complex issues to appropriate teams, and accurately log details in customer records.
  

Candidate Qualifications

• Languages: Advanced German proficiency (C1 level) with intermediate English skills (B1 level or above).
  
• Education: Minimum high school diploma or equivalent.
  
• Skills: Excellent communication, active listening, and problem-solving abilities with a customer-centric mindset.
  
• Location & On-Site Requirement: Based in Bulgaria (or willing to relocate) with availability to complete 1 week of on-site nesting in Varna following training.
  
• Bonus Assets: Previous customer service, contact center, or technical support experience is a plus (though full training is provided).
  

What We Offer

• Flexible Work Model: Work remotely from anywhere in Bulgaria after completing an initial training period and 1 week of on-site nesting in Varna.
  
• Weekend-Free Schedule: Stable Monday-to-Friday shifts (09:00–19:00) with every weekend off.
  
• Comprehensive Benefits Package: Private health insurance, meal allowance, Multisport/Coolfit card, and access to online learning platforms.
  
• Bonus Opportunities: Performance-based bonus potential alongside uncapped sales commissions (averaging ~€200/month).
  
• Relocation Support: Available for eligible EU citizens moving to Bulgaria, including travel reimbursement and temporary accommodation support.