Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Coordinates daily operations of the Center including physician support, patient services, staff supervision, and organizational management. Participates in the strategic planning and overall development of the Center.

Job Description

Clinic Operations

• Oversee daily operations of the Urology clinic and ensure efficient patient flow.
• Coordinate clinic schedules, staffing, room utilization, and provider coverage. Monitor clinic productivity, access, and appointment availability.
• Identify workflow issues and implement solutions to improve efficiency.
• Ensure clinic operations comply with Department of Surgery and organizational policies.
• Work with leadership to develop and implement operational goals.

Staff Leadership and Management

• Directly supervise and support clinic staff, including MAs, LPN’s, RN’s other assigned personnel.
• Develop staff schedules and ensure appropriate daily coverage.
• Provide onboarding, training, coaching, and ongoing performance feedback.
• Address performance and attendance concerns in collaboration with HR and department leadership.
• Conduct staff meetings and communicate operational changes and expectations.
• Promote teamwork, accountability, professionalism, and positive working relationships.

Physician and APP Support

• Serve as a primary operational contact for Urology physicians and APPs.
• Work with providers to identify and resolve clinic workflow and staffing concerns.
• Coordinate changes to clinic schedules and communicate changes to appropriate staff.
• Support physicians and APPs in maintaining efficient clinic operations and patient access.

Patient Care and Experience

• Monitor patient flow and identify barriers that may delay care.
• Address patient concerns and complaints and ensure appropriate follow-up.
• Work with staff to improve communication with patients and families.
• Help ensure patients receive consistent and appropriate service throughout their visit.

Clinical Workflow Support

• Oversee workflows related to procedures performed in the Urology clinic.
• Coordinate appropriate staffing and supplies for clinic procedures.
• Ensure staff understand their responsibilities related to procedures and provider support.

Scheduling and Access

• Monitor provider schedules and appointment availability.
• Work with scheduling staff to maximize available clinic and procedure capacity.
• Identify scheduling problems and develop solutions with the appropriate teams.
• Ensure scheduling practices follow established Urology and organizational guidelines.
• Coordinate with centralized scheduling and other departments when necessary.

Quality, Safety, and Compliance

• Promote adherence to patient safety and quality standards.
• Monitor compliance with organizational policies and procedures.
• Identify opportunities to reduce errors and improve processes.
• Participate in quality improvement initiatives.
• Ensure staff complete required training and competencies.
• Escalate clinical, safety, or operational concerns appropriately.

Working Conditions:
Job Location/Working Conditions

• Normal Office Environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Clinical Office (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). 

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication, Customer Service, Front Desk Operations, Insurance Precertification, Insurance Verification, Interpersonal Communication, Medical Records Management, Organizing, Patient Services, Supervisory Management, Telephone Triage

Grade

C13

Salary Range

$70,600.00 - $109,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.