Analyst, Billing Operations and Supplier Support

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for an Analyst, Billing Operations and Supplier Support to join our team. In this role, you will support billing operations, supplier communication, reconciliation activities, operational reporting, and issue resolution across Billing Payment Services. You will partner directly with suppliers and internal stakeholders to investigate and resolve operational issues, coordinate cross-functional activities, reconcile financial and operational data, and support the successful implementation of process improvements and operational changes while ensuring compliance with established controls and service level expectations. Working independently within established procedures, you will contribute to operational efficiency, service quality, and continuous improvement while supporting evolving business priorities.

What You’ll Do

• Manage assigned billing operations and supplier support activities, ensuring timely and accurate execution of operational responsibilities.
• Act as the primary point of contact for assigned suppliers regarding billing inquiries, payment status, operational issues, documentation requests, and issue resolution.
• Build and maintain collaborative working relationships with suppliers and internal business partners to support effective communication, issue resolution, and operational performance.
• Perform reconciliations between billing, payment, supplier, and financial records to identify discrepancies and ensure data integrity.
• Investigate billing and payment exceptions, supplier discrepancies, aging items, and operational issues, coordinating corrective actions with appropriate stakeholders.
• Prepare recurring operational reports, supplier metrics, reconciliation summaries, and performance reporting to support operational decision-making.
• Retrieve, validate, and analyze operational data from enterprise reporting platforms, databases (e.g., Snowflake), and other business systems to support operational reporting, reconciliation activities, supplier analysis, issue investigation, and informed decision-making.
• Collaborate directly with internal stakeholders, including Technology, Operations, Finance, Accounts Payable, Client Billing, and other business partners, to investigate, coordinate, and resolve supplier-related operational issues and remove barriers impacting service delivery.
• Identify recurring operational issues, supplier concerns, process inefficiencies, manual workarounds, and opportunities to improve billing operations and supplier support processes.

Basic Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Supply Chain, or a related discipline, or an equivalent combination of education and relevant work experience.
• Minimum 2–4 years of experience in billing operations, supplier management, finance operations, shared services, accounts payable, accounts receivable, or a related operational environment.
• Experience reconciling financial and operational data while resolving discrepancies across multiple systems.
• Experience working directly with suppliers or external business partners to resolve operational issues and support service delivery.
• Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Advanced proficiency with Microsoft Excel, including formulas, pivot tables, lookups, filtering, and reporting.

Preferred Qualifications

• Experience using SAP or comparable ERP platforms.
• Experience supporting supplier management, operational reporting, reconciliation, or process improvement initiatives.
• Experience supporting automation initiatives or AI-enabled productivity tools.
• Experience within fleet management, automotive finance, financial services, or another high-volume transaction processing environment.

Location 1 Adelaide, Toronto

Compensation

The hiring base salary range for this position is $62,600 - $86,000 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.