Customer retention and market expansion.  This role provides end-to-end account and relationship support to our best customers , driving best practices and innovation to create more value for the business”. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.   

 Provide end-to-end, single point of contact support for our best customers – the As – from order entry and inquiry to AR support and issue resolution. 
 •       Proactively anticipate customer needs and identify any potential opportunities or issues.  Create recommendations and facilitate actions accordingly.  (Requires a strong knowledge of the account, products, and daily interaction on a high level). 
 •       Support the marketing strategy to create new relationships, new customers, new markets. 
 •       Serve as the customers’ voice, including marketing, product, professional services and sales. 
 •       Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.  
 •       Communicate frequently with customers on updates, information, concerns and suggestions. 
 •       Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs. 

•       Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity. 
 •       Manage deliverables specific to meeting the team’s strategic objectives. 
 •       Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization. 
 •       Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing). 
 •       Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser – setting up and defining process per customer’s requirements). 
 •       Complete forms, applications and/or customer requests. 
 •       Business travel required as needed.  Participate in customer visits, trade shows and/or events. 
 •       Performs other duties as required or assigned.