Senior Claims Consultant

Company:

Marsh

Description:

We are seeking an experienced workers compensation claims management professional to join our Local Government Workcare (LGW) Team at JLT Risk Solutions Pty Ltd (a business of Marsh). This role will be based in Brisbane - Newstead office. This is a hybrid role that has a requirement of working at least three days a week in the office.

JLT Risk Solutions in Queensland operates under a long-term contract with the Local Government Association of Queensland (LGAQ) to manage LGW and provides financial, WH&S, rehabilitation and claims management services to LGW’s 61 member Councils under a group self-insurance licence.

This fantastic career opportunity will engage your knowledge of workers compensation claims to manage statutory workers’ compensation claims through to resolution in accordance with the provisions of the QLD Workers’ Compensation and Rehabilitation Qld Act 2003.

In our organisation, everyone gives and gets the kind of support that inspires us to perform at our best. When you are recognised and rewarded for jobs well done, you can open-up and look forward to growth and opportunity. We foster a culture of diversity and inclusion, where all people are respected for who they are, appreciated for their skills, and offered access to opportunity. Success is a team effort. Join us.

We will count on you to:

• Provide high-quality claims management services to scheme members.
• Manage statutory claims from determination to finalisation, applying technical expertise on complex claims.
• Respond to all clients’ needs in a timely manner to meet customer service standards.
• Maintain the claims management system, including claim estimates.
• Perform all duties in accordance with the WCRA 2003 and Qld Self-Insurer Guidelines.
• Review formal decisions prepared by other Claim Consultants prior to sign off.

What you need to have: 

• Experience in resolving workers’ compensation claims.
• Knowledge of the Qld Workers’ Compensation and Rehabilitation Qld Act 2003.
• Demonstrated ability to make decisions, solve problems and establish work priorities, either while working independently or as a member of a team.
• Demonstrated ability to effectively liaise, communicate and negotiate with a wide range of personnel from public and private sectors.
• Effective computer literacy, including basic skills in MS Excel, Outlook & Word.
• Proven ability to apply lateral thinking to complex problems and negotiate workable solutions.

Why join our team:
 

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.