Lead, Accounts Receivable Operations

RigUp is hiring a Lead, Accounts Receivable Operations plays a key role in supporting the invoicing team’s performance, accuracy, and overall efficiency. Acting as a bridge between frontline team members and management, this role helps drive operational excellence through process oversight, mentorship, and project coordination. The ideal candidate is a proactive problem-solver with deep knowledge of invoicing processes, an eye for detail, and a collaborative mindset. Additionally, the Lead will drive continuous growth and development initiatives to expand and strengthen the team, working closely with cross-functional teams such as Sales, Client Operations, and Finance to ensure invoicing operations support organizational goals and client expectations.

What you’ll be doing:

• Help manage the day-to-day execution of invoicing operations to ensure accuracy, timeliness, and compliance with client contracts.
• Mentor and support teammates by providing guidance, troubleshooting assistance, and peer training.
• Partner with the team manager to support onboarding and cross-training efforts, including documenting and sharing process knowledge.
• Assist in prioritizing team workload and flag potential bottlenecks or resourcing gaps.
• Help foster a positive and collaborative team culture by encouraging open communication and continuous learning.
• Participate in team meetings, help drive engagement, and contribute to knowledge sharing across the group.
• Step in to assist with invoice preparation and submission during peak periods or complex scenarios.
• Serve as a go-to resource and subject matter expert (SME) for invoicing processes, tools, and best practices.
• Identify and escalate workflow challenges or recurring issues to the Manager, proposing solutions and process enhancements.
• Track operational metrics and KPIs to support reporting and continuous improvement initiatives.
• Coordinate or lead small-scale projects to enhance invoicing workflows, system automation, or team training.
• Support weekly and monthly net revenue checks by reviewing invoice data, ensuring accuracy in revenue recognition, and collaborating with Finance to confirm alignment with reporting timelines.
• Facilitate communication and alignment between the Invoicing Operations team and key stakeholders. 

Experience and Education Requirements:

• Bachelor’s degree in Finance, Business Administration, or equivalent work experience.
• 4+ years of experience in invoicing, accounting, or financial operations.
• Hands-on experience submitting invoices into third-party systems such as OpenInvoice, Cortex, ARIBA, Fieldglass, or Pro-Unlimited/Wand.
• Proficient in NetSuite or a comparable ERP system (Open Invoice, Field Glass, etc)
• Solid knowledge of Generally Accepted Accounting Principles (GAAP).
• Exceptional verbal and written communication skills, with the ability to clearly present complex information to diverse audiences.
• Advanced proficiency in Microsoft Excel and G-Suite applications.
• Demonstrated problem-solving skills with a proactive, solutions-oriented mindset.

Additional experience preferred, but not required:

• Experience working in a fast-paced, high-growth, and frequently changing environment.
• Experience supporting operational or system transitions during mergers and acquisitions (M&A).
• Experience with international billing processes, including tax considerations, currency conversion, and compliance with non-U.S. regulations.
• Prior experience in the energy, staffing, or technology industries (customize based on your field).
• Familiarity with AI, machine learning (ML), or Robotic Process Automation (RPA) tools used in financial operations.
• Knowledge of change management principles and experience leading teams through process or system transitions.

Essential Job Functions:

• Regular, on-time attendance
• Ability to travel 10% of the time
• Ability to communicate effectively
• Ability to use office equipment such as a computer, copier and telephone
• Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel
• Occasionally remain in a stationary position, often standing or sitting for prolonged periods