Director of Training

Application Deadline: 9 November 2026

Department: Human Resources & Training

Employment Type: Permanent - Full Time

Location: Egypt - Cairo

Reporting To: General Manager

Description

Key Responsibilities

• All employees receive both Kempinski and locally required training.
• The hotel implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement.  
• Achieve Kempinski training engagement rate.
• The training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysis.
• Ensure that all Regional and Corporate reporting responsibilities are fulfilled in line with the corporate reporting guidelines
• The hotel utilises all Kempinski Training tools including F! & E! Training programmes, Leadership Development Programme and all On-Line learning opportunities.
• Every department has Departmental Trainer(s), departmental policies and procedures and have fully implemented the Kempinski on-job training tools such as Training BITES
• Kempinski Experience Assessment meets or exceeds the company benchmark.
• Enhance Employee Engagement rate, which is reflected annually in the Kempinski Employee Engagement Survey.
• Enhance hotel Guest Satisfaction Survey results.
• Employee relationship and recognition programme(s) are in place.
• Kempinski training policies and procedures are fully implemented and complied with.
• Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages.
• They actively support and implement Talent Development initiatives as a part of their daily activities.
• They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.
• They support and initiate transfer, cross exposure and task force assignments for their team.
• They personally conduct performance appraisal with their team on a regular basis and take personal interest for their talents’ development plans.
• They recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.

• Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
• Analyse training needs and training effectiveness.
• Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES 
• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
• Plan, design and deliver training programmes.
• Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
• Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
• Coach and train managers and Departmental Trainers to improve departmental performance. 
• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
• Organise and supervise Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution. 
• Train and develop Training team members.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management 
• Identify potential training talent and propose & foster Master Trainer candidates.
• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
• Lead by example and promote Kempinski’s core values.
• Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
• Ensure that an objective Self Audit (using the Kempinski People Training Peer & Self Audit Tool) is completed at least once per year
• Promote and implement Kempinski Corporate Training policies and procedures.
• Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
• Take the lead on stretch projects as assigned by the General Manager and/or Regional Training team
• Complete Peer audits as agreed with the General Manager and Regional Training team.

Skills, Knowledge and Expertise

• One year in a similar position within a luxury brand
• Two years in a Training Manager position within a luxury brand

• Administration skills
• Planning and organizational skills
• Verbal and written communication skills
• Presentation skills
• Customer service skills
• Budgeting experience
• Team leadership skills

• Word and Excel
• PowerPoint
• E-learning
• Ability to design training programs/instructional design

About Kempinski