Service Delivery Manager - Sales Support

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

We are looking for a talented and detail-oriented Healthcare Operations Solution Design leader to join our team. The ideal candidate will be responsible for driving the sales process by designing [IS1.1]and optimizing business process outsourcing (BPO) solutions specifically to Healthcare Provider Managed Services to meet client needs. This role requires strong analytical skills, a deep understanding of Healthcare RCM operations, and the ability to work collaboratively with various stakeholders.

Key Responsibilities:
• Lead RFPs, RFIs and opportunities in the healthcare managed services place along with the RFP support team
• Analyze client requirements and design customized solutions in Revenue cycle services to address their business needs.
• Collaborate with clients and internal teams to gather and document requirements.
• Develop detailed pricing models for RCM solutions including per FTE, per transaction and % collection
• Work closely with the finance team to develop financial models and forecasts for proposed deals.
• Develop process maps and workflows to aid in the pricing and sales solution development
• Continuously evaluate and refine deal structures to improve profitability and client satisfaction.
• Create and present compelling sales proposals and presentations to potential clients, highlighting the value and benefits of the proposed solutions.
• Conduct feasibility studies and cost-benefit analyses to evaluate potential solutions.
• Prepare detailed project plans and timelines for the implementation of RCM solutions.
• Pricing support (point solution & ETE)
• UET creation
• Funnel hygiene
• Funnel call facilitation
• Sales analytics
• RFP response support
• Sales content creation
• Provide input on contracts and SLAs
• Other sales admin support
Qualifications:
• Master's degree in Business Administration or a related field.
• Proven experience in a similar role in creating healthcare solutions
• Strong understanding of BPO operations and best practices.
• Excellent analytical and problem-solving skills.
• Proficiency in using business analysis tools and software.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and meet deadlines.

Position Level

Manager

Country

India