- Salary
- $45k – $65k/yr
- Location
- Boston, Massachusetts
- Workplace
- Remote
- Department
- DN
- Seniority
- Entry
- Source
- Lever
Description
Job Title: Work From Home – Hotel Reservations – Customer Service
Job Type: Flexible Schedule | Remote Work
About Us:
We are a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality.
Position Overview:
We are seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service
Representatives. In this remote role, you’ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning.
This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided.
Key Responsibilities:
Assist clients in researching and booking hotel accommodations
Provide accurate information about hotel options, pricing, and amenities
Respond promptly and professionally to client inquiries via phone, email, or online messaging
Maintain accurate records of client interactions, preferences, and reservations
Collaborate with other team members to ensure excellent service delivery
Stay current on travel trends, hotel offerings, and industry updates
Participate in virtual team meetings and training sessions
Requirements:
Excellent communication and customer service skills
Friendly, professional demeanor and strong attention to detail
Ability to work independently and manage tasks effectively
Basic computer skills and reliable internet connection
Interest in travel and helping clients plan exceptional hotel stays
Previous experience in customer service, hospitality, or sales is a plus but not required
What We Offer:
Flexible, remote work environment
Full training and access to booking tools and industry resources
Supportive team culture and mentorship
Income-earning possibilities based on performance
Access to exclusive travel discounts and industry perks
Opportunities for personal and professional development
Skills
Customer Service