Shop Manager

Description

Position Overview

As part of the Open Road Collision DBA Drury Moss Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident conditions while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Shop Manager.

We are seeking a driven and experienced Shop Manager to oversee daily operations in an auto-collision repair shop. The ideal candidate will be accountable for operational efficiency, financial performance, and maintaining a strong customer service & employee centric culture.

The Shop Manager plays a key leadership role in managing and mentoring shop employees, ensuring alignment with company goals and metrics such as budget achievement, closed & DNC dollars, sales, WIP (work in process), cycle time, CSI scores, and final quality control. Additionally, the role requires full P&L ownership, facility upkeep, and the ability to analyze Central Review Reports, ensure calibration revenue goals are met, and uphold brand standards.

Key Responsibilities

Operational Oversight

• Oversee daily operations.
• Ensure achievement of revenue and profit goals.
• Monitor and manage Work in Progress (WIP) levels, ensuring vehicles are scheduled and processed efficiently.
• Review Final Quality Control (FQC) outcomes for consistency and excellence.
• Drive performance improvements through daily operations, coaching, and process reviews.

Financial Management

• Own and manage Profit & Loss (P&L) statements.
• Track and act on financial KPIs including goal revenue, closed & DNC dollars, calibration revenue, and gross margin targets.
• Analyze Central Review Reports to ensure market health and correct any variances.

Customer Satisfaction & Cycle Time

• Champion initiatives to improve Customer Satisfaction Index (CSI) and reduce cycle time.
• Implement best practices to streamline repair timelines while maintaining high repair quality.
• Resolve escalated customer issues.

Team Leadership

• Lead, coach, and develop shop employees.
• Foster a performance-driven culture focused on results, integrity, courage and customer service.
• Manage staffing needs in collaboration with Regional Manager.

Facility & Compliance

• Ensure facilities are safe, clean, operational, and comply with OSHA and company standards.
• Manage maintenance plans and vendor relationships for facility and equipment upkeep.

Why Work with Us?

• Team-oriented culture
• I-CAR Gold Certified
• OEM Certified
• Streamlined workflow for increased earning potential
• Opportunities for professional growth and certification
• Competitive compensation and benefits (discussed upon interview)
• Commitment to safety, quality, and a positive work environment

Requirements

• 5+ years of experience in multi-unit operations leadership in the auto collision industry
• Strong understanding of P&L, cycle time, repair operations, and KPI management
• Excellent leadership, coaching, and team development skills
• Experience using CCC One, Repair Planning Software, and Central Review Systems
• Proficient in Excel and reporting systems
• Valid driver's license and ability to travel frequently between sites

Preferred

• I-CAR certifications or equivalent industry training
• Prior experience implementing SOPs or continuous improvement programs across locations.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.