Vendor Analyst

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Vendor Analyst is responsible for supporting the Vendor Management Program by ensuring compliance with company policies and procedures, maintaining vendor records and documentation, conducting vendor due diligence and risk assessments, and monitoring vendor performance. The Vendor Analyst serves as a key liaison between internal stakeholders and vendors, helping to ensure effective vendor oversight, operational efficiency, and risk mitigation.

Job Responsibilities:

• Ensure compliance with Vendor Management policies, procedures, and regulatory requirements.

• Maintain and administer the Company's vendor contract repository and related records.

• Develop, maintain, and distribute vendor management dashboards, reports, and metrics to key stakeholders.

• Conduct vendor due diligence reviews, risk assessments, and ongoing vendor monitoring activities.

• Manage the Vendor Management inbox, triaging and assigning requests to appropriate team members.

• Create, update, and maintain vendor management documentation, procedures, and supporting materials.

• Perform periodic vendor performance reviews and assist in the development and monitoring of vendor performance improvement plans.

• Maintain the Company's Approved Vendor List and ensure vendor information remains current and accurate.

• Support Vendor Management leadership and team members with vendor-related initiatives, reporting, and analysis.

• Collaborate with internal business partners to facilitate vendor onboarding, renewals, and ongoing oversight activities.

• Identify opportunities to improve vendor management processes and reporting capabilities.

• Participate in special projects and other duties as assigned.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, Risk Management, or a related field; or equivalent combination of education and relevant experience.

• Experience in vendor management, procurement, supplier management, risk management, or a related business function, preferred.

• Mortgage industry experience, preferred.

• Working knowledge of vendor management principles, third-party risk management, and vendor lifecycle processes.

• Understanding of service level agreements (SLAs), key performance indicators (KPIs), and vendor performance management.

• Knowledge of vendor risk assessment methodologies and compliance monitoring practices.

• Excellent analytical, organizational, and problem-solving skills.

• Ability to manage multiple priorities and projects in a high-volume environment.

• Excellent written, verbal, and interpersonal communication skills.

• Strong attention to detail and commitment to data accuracy.

• Ability to work independently while contributing effectively within a team environment.

• Demonstrated commitment to continuous process improvement.

• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.