- Location
- Green Bay, WI
- Department
- Management
- Experience
- 3+ years
- Source
- Greenhouse
Description
Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.
Our Brands
Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:
- Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
- Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
- Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
- EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
- FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.
Job Summary:
The Laboratory Services Supervisor provides frontline leadership and oversees the daily execution of laboratory operations. This hands-on role ensures accurate, compliant, and timely testing across assigned disciplines such as Microbiology, Chemistry, Sample Intake, and Media Preparation.
You will lead a team of laboratory technicians while driving workflow efficiency, maintaining quality standards, and ensuring a safe, productive work environment. This role is critical to delivering consistent results aligned with productivity, quality, customer service, and safety expectations.
Our Purpose & Values
Purpose: So the world can trust in what it consumes.
Mission: Partner with customers to deliver innovative scientific solutions and expertise.
Values:
- Put the customer first
- Commit to safety and quality
- Drive to deliver
- Act with integrity
- Support the team
Responsibilities:
Quality, Safety & Technical Excellence
- Ensure adherence to SOPs, ISO 17025 standards, GLP, and regulatory requirements
- Maintain data integrity, accurate testing, and proper documentation
- Coach team members on quality control and laboratory best practices
- Prepare the laboratory and staff for internal and external audits
- Maintain a clean, organized, and compliant lab environment
- Promote and enforce a strong culture of safety
Operations & Workflow Management
- Lead daily operational huddles to align on priorities, staffing, and workflow
- Manage sample tracking, data entry, and reporting through LIMS
- Allocate staffing based on testing volume and priorities
- Identify and drive process improvements to increase efficiency and throughput
- Maintain performance in a fast-paced, deadline-driven environment
People Leadership & Development
- Supervise and develop a team of laboratory technicians
- Foster a high-performance, accountable, and engaging team culture
- Conduct performance reviews and regular 1:1 coaching conversations
- Support employee growth through training and career development
- Manage staffing plans, scheduling, and workforce planning
- Drive retention through engagement and development initiatives
Customer Focus
- Ensure timely and accurate reporting of results
- Escalate out-of-specification results appropriately
- Support resolution of client inquiries and concerns
- Maintain professionalism in all customer interactions
Qualifications:
- Bachelor’s degree in Microbiology or the biological sciences required
- Minimum 3 years of experience leading an hourly workforce in an operations environment
- Experience in commercial laboratory testing or manufacturing preferred (e.g., food, cosmetics, tobacco)
- Strong understanding of quality and safety standards
- Ability to interpret technical and regulatory documents
- Excellent written and verbal communication skills
- Strong problem-solving and decision-making abilities
- Experience working in fast-paced, dynamic environments
Technical & Analytical Skills
- Working knowledge of statistical concepts and data interpretation
- Ability to apply mathematical concepts such as percentages, ratios, and proportions
Work Environment & Physical Requirements
- Exposure to laboratory conditions including chemicals, biological materials, and varying noise levels
- Required use of personal protective equipment (PPE)
- Ability to stand, walk, and perform repetitive tasks for extended periods
- May occasionally lift up to 50 pounds
- Schedule may include nights and weekends based on business needs
Tuesday - Saturday 2nd shift or Sunday - Thursday 2nd shift
By applying, you acknowledge that Certified Group will process your personal information for recruitment and hiring purposes in accordance with our Applicant Privacy Policy. California residents may review additional information about how we collect and use personal information, including retention and rights, in our California Notice at Collection. To view our Privacy Policy, click the link here: Certified Group Privacy Policy
We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.