IT Support Assistant (Casual)

IT Support Assistant (Casual)

• Put your IT support skills into action, solving real technology challenges for Zipsters in our Sydney office
• Bring foundational IT troubleshooting skills and experience with Windows or macOS, gained through work, study or hands on practical experience
• Casual role working on site in our Sydney office three days per week

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As an IT Support Assistant in our Corporate IT team, you’ll be one of the friendly faces Zipsters turn to when they need technology support.

This is a hands on Level 1 opportunity where you’ll solve everyday IT issues, support our Sydney office and help make sure our people have the devices, access and workplace technology they need to do their best work.

You don’t need to arrive knowing everything about our technology environment. We’re looking for someone with technical curiosity, a genuine interest in building a career in IT and a Customer First approach to helping people. You’ll have support from the team as you build your capability and confidence.

What you’ll own

• Provide friendly and responsive Level 1 technology support to Zipsters face to face and through our Service Desk channels
• Triage and resolve everyday incidents and service requests across laptops, mobile devices, accounts, applications, connectivity and workplace technology
• Support technology across our Sydney office, including desks, meeting rooms, printing and business events
• Prepare, deploy, refresh, recover and retire Windows and macOS devices, mobile devices and accessories
• Complete approved identity, access and application requests in line with our processes and security controls
• Provide user support and basic administration across platforms including Google Workspace, Microsoft 365 and Entra ID
• Take ownership of your tickets, keeping Zipsters informed and following through until there is a clear resolution or handover
• Troubleshoot methodically, gathering the right information and escalating more complex issues to the appropriate specialist with useful evidence
• Support onboarding and offboarding, equipment allocation, returns, stock checks and day to day asset management
• Use our knowledge articles and processes to solve problems, sharing what you learn so the next person can resolve an issue even more easily
• Work closely with the wider Corporate IT team while following our security, privacy, safety and change requirements

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• A genuine interest in developing your career in IT, supported by technical aptitude gained through study, work, personal projects or practical experience
• A Customer First mindset and the patience to listen, understand what someone needs and explain solutions in plain language
• Practical problem solving and troubleshooting skills, with the confidence to ask questions, gather information, test solutions and seek support when needed
• Basic familiarity with Windows or macOS, common applications and workplace technology
• A careful and structured approach to following processes, documenting your work and handling company devices, information and access appropriately
• Strong written and verbal communication skills and confidence working with people with different levels of technical knowledge
• Reliability, attention to detail and the ability to organise competing support requests and operational tasks
• Personal ownership, including following up on your work, raising blockers early and making sure there is always a clear next step
• Experience in a customer facing or service focused environment. This does not need to have been in an IT role
• Availability to work three days per week on site in our Sydney office
• Study, training or certification in information technology, or equivalent practical learning, would be welcomed but is not essential
• Exposure to workplace IT platforms such as Jira Service Management, Google Workspace, Microsoft 365, Entra ID or device management tools would be useful, but we don’t expect you to know our technology environment before you join

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners 
• Team social events, epic offices, free breakfast daily, and weekly free lunches 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.