Manager, Nursing Services - Tele Med Surg - Unity Hospital

Job Title: Manager, Nursing Services
Department: Tele Med Surg
Location: Unity Hospital                  
Hours Per Week: 40
Schedule: Monday - Friday, 7am - 3:30pm, evening flexibility required.       
     

SUMMARY:

A clinically competent RN who is responsible to coordinate and provide oversight to the patient activity within their defined area(s) of responsibility. Supports the Director in the identification, plan, implementation, and achievement of departmental/unit goals and objectives; quality, safety, and patient experience initiatives. Serves as a coach and mentor to all staff and successfully builds and sustains positive collaborative working relationships in a multidisciplinary team.

RESPONSIBILITIES:

• Develops and sustains an environment that supports excellence in clinical practice and promotes quality patient care with a focus on safety. Establishes improvement process changes to achieve established goals and targets.

• Visibility with routine rounding to include both staff engagement and patient experience rounding. Develops and sustains practices that support the highest level of staff engagement and achieves excellence in the patient experience.

• Delivers care for identified patient population and scope of service directly while assuring all staff members within area of responsibility do the same.

• Assist in the development of programs and strategies to monitor the quality of patient care outcomes. Coordinates clinical and patient care support activities with the ability to motivate the team to produce quality outcomes. Assures all staff understands their responsibility and accountability related to achieving established goals and metrics.

• Promotes collaboration with medical and administrative colleagues in establishing the units/departments patient care goals and daily operations. Demonstrates leadership and influences others in both internal and external environments to promote optimal health services to the public.

• Assists the director in allocation of resources to achieve clinical care. Ongoing monitoring of departmental revenue cycle, operational budget, long range capital, variable, staffing budgets, and daily productivity.
  Supports and facilitates staff professional development.

• Assist the Director with managerial oversight and performance appraisals of all department staff.

• Demonstrates independent problem identification and problem solving skills and follows through on timely plans of corrections.

• Assist in the development, adherence and implementation of departmental and corporate policy and procedures, in accordance with regulatory and accredited agencies standards.

• Demonstrates expert clinical knowledge base within identified area of specialty and assures staff competency in clinical care delivery.

• Assist the Director in recruitment, retention, development, support and mentoring of all staff roles, promoting staff advancement of leadership skills as well as remedial education as required and ongoing succession planning.

• Demonstrates exceptional communication skills with team members and patients / families.

• Functions as a unit leader, with the ability to act as a resource person (both clinically and non-clinically) for nursing personnel, physicians and providers.

• Investigates and resolves patient/family/significant other complaints.

• Provides leadership by delegating appropriate responsibilities to assigned nurses and ancillary personnel.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Nursing.

• Two years of nursing experience with demonstrated leadership qualities and behaviors.

• RN licensed in New York.

EDUCATION:

BS: Nursing (Required)

LICENSES / CERTIFICATIONS: 

BLS - Basic Life Support - American Heart Association (AHA), RN - Registered Nurse - NYS Office of Professions

PHYSICAL REQUIREMENTS:

Light - Clinical - Light clinical roles involve frequent standing and walking, with occasional lifting of light objects (≤20 lbs.) and routine reaching, grasping, and fine manipulation for tasks such as patient care, laboratory work, or specimen processing. Staff rely on strong visual and auditory acuity to accurately observe specimens, read instrumentation, monitor patients, respond to alarms, and communicate effectively with care teams. Cognitive demands include multitasking, prioritizing clinical and laboratory workflows, and coordinating with interdisciplinary teams. Emotional resilience is necessary due to frequent interruptions, shifting priorities, and the need for precise and compassionate interaction with patients and colleagues. Environmental exposures may include infectious materials, biological specimens, cleaning agents, sharps, chemical reagents, and wet surfaces. PPE use, TB testing, and schedule flexibility are commonly required.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$90,000.00 - $140,000.00Rochester14626

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.