Senior Global HR Specialist

Job Title

Senior Global HR Specialist

Job Description

So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here.

Your team 

You’ll join People Services, part of People Excellence at IG, supporting 3,000+ colleagues across the globe.

Your role in the Team's Success 

This is a 12-month fixed-term role, so you need to be productive from your first week. You’ll work independently from our documented procedures and take full ownership of the work you pick up. You’ll report to the Manager, HR Operation.

What you'll do 

• Resolve HR queries and requests in ServiceNow, accurately and within agreed timeframes
• Process employee lifecycle transactions in Workday, including hires, changes, and leavers
• Own the daily Workday task queue on your assigned days, including anything left over from the previous day
• Prepare, sign, and distribute accurate HR letters and documents, and maintain employee files in our online archive
• Support Japan HR Operations from November
• Handle correspondence from authorities and external bodies, making sure every item is resolved or escalated with a clear next step
• Support colleagues on complex cases and contribute to audits
• Work with team members across India, Poland, and the UK

What you'll need

• You work out what to do when a case doesn’t match the procedure. Procedures cover most cases but not all. When something differs, you work out the right action, or you escalate with your analysis and a proposed next step. You never close a case because “no instruction applies”.
• You own the outcome. If something is unowned or overdue, you pick it up. You don’t wait to be assigned it or assume someone else has it.
• You flag risks early. If you can’t meet a deadline or you’re unsure about a case, you tell your manager straight away, with a proposed way forward.
• You work UK hours one to two days in every two weeks.

Essential

• 4+ years of hands-on HR operations or HR shared services experience, ideally in a multi-country environment
• Hands-on experience with Workday or SuccessFactors
• Experience with ServiceNow, Salesforce, or a similar HR case management tool
• Strong written and spoken English (C1)
• Proven track record of working independently from procedures and handling cases that don’t fit them
• Willingness to work UK hours as described above

Nice to have

• Experience supporting APAC, EMEA, or Japan HR processes
• Experience handling correspondence from authorities and labour office
• Experience supporting internal or external audits.

The Perks

It really is more than a job. We think like a start-up, but we deliver like a FTSE 100 — so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on. 

Join us for this exciting journey. Apply now! 

Number of openings

1