ASSISTANT, ADMISSION

• Reports to a workstation according to schedule (15 minutes early) with high standards of personal appearance and hygiene, with a clean and pressed uniform and name tag. Maintain a high standard of hygiene and sanitation throughout all service areas. 

• This is a multi-task job performance.  It involves both receptionist & cashiering duties. Cashiering duties are inclusive but not limited to charging and billing, the collection of money, credit cards, cheques, issuing receipts, and cash refunds. 

• To ensure all “CASH” is handled tactfully and ensure all CASH collection is kept in a “cash drawer” and locked at all times. 

• To be responsible for the shift/cashiers till closing and to maintain the HIS login password confidential. 

• To ensure the CASH and other collection via cheque, credit and debit card, wire transfer slip, etc are dropped into the save box together with the collection report and Finance copy of the original receipt. 

• Must participate in shift rotation according to the weekly work schedule as arranged by the superior. 

• To answer all telephone calls and inquiries promptly without delay. 

• Maintain regular and effective communication with other departments in the hospital to ensure smooth operation. 

• Register and admit patients into wards/clinics by ensuring all documents are correctly completed and the terms & conditions are explained during the admission processes. 

• Newborns are registered without delay, ensure the information is correctly recorded.  

• To ensure that all admission forms are filled up correctly and keyed in the Hospital Information System without delay. 

• To print the admission form, registration form, and patient label, and perform the bedside admission to the correct ward and/or respective cost center without delay. Make a copy of the patient’s NRIC/passport for medical record safekeeping. 

• To ensure the undertaking letter, initial and final guarantee letter, and referral letter are obtained for billing purposes.  

• Ensure the hospital charges and consultant fees are entered, captured, and billed correctly into patients’ accounts in the Hospital Information System  

• Ensure accuracy and correct self-paying patient’s bill is produced for payment and collection purposes. 

• Ensure insurance and corporate billing requirements are adhered to at all times. 

• To be available to handle and deal appropriately with all patients/next of kin and/or relatives on their inquiries and /or disputes regarding charging and billing and attend to patients who are not able to make payment and inform the Executive/Manager for further action and follow-up 

• At all times, maintain strict confidentiality of any information you may become aware of during your duties which includes but is not limited to hospital confidential documents and information and patient’s data. 

• To be able to accept and perform any duties that may be requested by the management/as assigned. 

Requirements:

Education: 

• Minimum SPM

Knowledge and Experiences: 

• Minimum 2 years relevant experience in a hospitality environment. 

• Excellent interpersonal & communication skills. 

• Excellent in both written and verbal (Bahasa Malaysia/English) 

• PC Literate- Computer Proficiency 

Skills & Competencies:  

• Strong communication and interpersonal skills 

• Excellent organizational and time management abilities 

• Detail-oriented and ability to multitask effectively 

• Problem-solving and conflict resolution skills 

• Leadership and supervisory experience 

• Proficient in office software and technology  

Special skills required 

• A self-starter with initiative and the ability to work independently. 

• Effectively interacts at all levels. 

• Works beyond normal hours in support of projects or other assignments. 

Personal attributes  

• High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality.