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- Location
- Singapore, Singapore, SG
- Type
- Full-time
- Department
- Customer Service
- Experience
- 1+ years
- Source
- BetterTeam
Description
Position Summary
The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities:
- Enter and process customer orders accurately.
- Confirm orders with customers and provide delivery timelines.
- Track orders and ensure timely fulfillment.
- Provide updates on order status, delivery schedules, and issues.
- Resolve routine customer issues and escalate when necessary.
- Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
- Liaise with logistics, warehouse, and planning teams to support order fulfillment.
- Follow up on delivery and documentation requirements.
- Other adhoc tasks where necessary.
Experience:
- Min. 1-2 years of experience in customer service, order management or supply chain operations.
- Strong problem-solving and communication skills.
- Proficiency in English and Mandarin required to effectively communicate with Chinese-speaking stakeholders.
Skills
Customer Service
