Senior Delivery Lead - Technical Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

Responsibilities:

• This individual will bring a strong business mindset combined with deep technical program experience to analyze current business processes, assess technology capabilities, and translate business needs into clear, actionable requirements.

• The Program Manager will also be responsible to build up Agile Scrum teams, working closely with Product Owner(s), Solution Engineers, Change Delivery, and Technical Development teams to define features, write high‑quality epics and user stories, document business rules, and ensure alignment between business objectives and technical solutions.

• This role serves as the central communication hub between business stakeholders and technology delivery teams, ensuring clarity, quality, and execution through the full SDLC.

• The focus for this Program Manager will be to drive tactical improvement and longer term strategic solutions to support machine speed remediation across Collaboration and Productivity products and services.

• Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates

• Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk

• Establishes target outcomes in partnership with stakeholders and leaders

• Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule

• Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

• Ensures adherence with Enterprise Change Management standards

Required Qualifications:

• Act as the primary interface between business partners, vendors, stakeholders, product owners, solution architects, and development teams to elicit, analyze, and document requirements.

• Analyze current processes, systems, and business models to identify gaps, risks, dependencies, and opportunities for improvement.

• Translate business needs into JIRA Epics, Stories, Spikes, and related artifacts, including use cases, process models, functional and technical requirements, and acceptance criteria.

• Work closely with Technology, Product, and Solution Delivery, and development teams to refine, estimate, and clarify story requirements, ensuring acceptance criteria are fully understood and applied.

• Collaborate with Product Owner(s) to evaluate features, write effective user stories, and prioritize backlog items.

• Participate in technical design reviews, identifying enablers, constraints, and cross team dependencies.

• Prepare process flows, workflows, diagrams, and illustrations (e.g., Visio) to support and complement technical documentation.

• Apply strong analytical skills to support risk identification and mitigation planning.

• Demonstrate ownership, initiative, and accountability, providing complete follow through on assigned responsibilities.

• Support both Agile and Waterfall delivery models as required.

• Experience delivering technology programs, with strong emphasis on agile methodologies, business analysis, and requirements management.

• Minimum of 3 years’ hands on experience with JIRA issues, dashboards, filters, Confluence spaces, and reports.

• Strong experience converting business requirements into epics and user stories with clear acceptance criteria.

• Experience documenting detailed functional and technical requirements in JIRA, across various issue types.

• Strong ability to partner with tech teams, product managers, solution delivery, and developers to ensure shared understanding of requirements and delivery expectations.

• Excellent written and verbal communication skills, including facilitation, presentations, and technical documentation.

• Ability to work effectively with both technical and nontechnical stakeholders.

• Strong problem solving, conflict resolution, and analytical skills.

Desired Qualifications:

• Ensure compliance with Enterprise Change Management and Release Management processes.

• Understanding of BofA Global Technology operating model

• Understanding of BofA Global Technology work and change management standards as they apply to work and change management SoR’s

• Proven experience acting as a Product Owner or working closely with Product Owners to define and refine business needs.

• Solid understanding of the full SDLC, with hands on  experience in technology projects.

• Experience with SQL and data analysis tools.

• Expertise with Risk Reporting and GIS processes.

• Knowledge working through CTI process around bank cloud and remediation

Skills:

• Collaboration

• Project Management

• Result Orientation

• Solution Delivery Process

• Stakeholder Management

• Analytical Thinking

• Business Acumen

• Financial Management

• Influence

• Risk Management

• Agile Practices

• Architecture

• Data Management

• Solution Design

• Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$115,000.00 - $190,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.