- Location
- Mumbai, MDC2C, India
- Type
- Full-time
- Department
- Transportation
- Seniority
- Lead
- Source
- Workday
Description
Skill required: Talent Development - Learning Operations
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role is to oversee and leading day-to-day learning administration operations. This role ensures efficient delivery of learning services, adherence to SLAs, quality assurance, and effective people coordination. The role acts as a key point of contact between learners, stakeholders, vendors, and the learning delivery team, while driving operational excellence and continuous improvement in learning processes. Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.
What are we looking for? "Relevant years of experience in learning administration, or learning shared services• Prior experience in a lead or team coordination role is mandatory • Exposure to LMS platforms SuccessFactors & ClearXP is mandatory. Exposure of working with Australian client in airline sector." •"• Bachelor’s degree in any discipline • Certifications in HR, Learning & Development, or Operations are an added advantage" "• Strong understanding of Learning & Development operations and shared services delivery • Hands-on experience with Learning Management Systems (LMS) and learning tools • Advanced proficiency in MS Excel (reports, trackers, dashboards) • People management and task allocation skills • Stakeholder communication and issue-resolution capability • Knowledge of Australian compliance, workplace learning standards, and data privacy norms • Ability to manage multiple priorities in a fast-paced environment"
Roles and Responsibilities: •"• Lead and manage a team of Learning Admin Associates and Analysts • Oversee end-to-end learning administration activities including scheduling, enrollment, tracking, and reporting • Ensure SLA, quality, and compliance adherence across learning operations • Act as escalation point for learner and stakeholder issues • Coordinate with Learning Partners, HR, vendors, and facilitators for seamless learning delivery • Review and validate learning data, dashboards, and operational reports • Drive process standardization, documentation, and continuous improvement initiatives • Support audits, compliance checks, and data privacy requirements relevant to Australia Lead client & stakeholder interactions" •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time"Any Graduation
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role is to oversee and leading day-to-day learning administration operations. This role ensures efficient delivery of learning services, adherence to SLAs, quality assurance, and effective people coordination. The role acts as a key point of contact between learners, stakeholders, vendors, and the learning delivery team, while driving operational excellence and continuous improvement in learning processes. Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.
What are we looking for? "Relevant years of experience in learning administration, or learning shared services• Prior experience in a lead or team coordination role is mandatory • Exposure to LMS platforms SuccessFactors & ClearXP is mandatory. Exposure of working with Australian client in airline sector." •"• Bachelor’s degree in any discipline • Certifications in HR, Learning & Development, or Operations are an added advantage" "• Strong understanding of Learning & Development operations and shared services delivery • Hands-on experience with Learning Management Systems (LMS) and learning tools • Advanced proficiency in MS Excel (reports, trackers, dashboards) • People management and task allocation skills • Stakeholder communication and issue-resolution capability • Knowledge of Australian compliance, workplace learning standards, and data privacy norms • Ability to manage multiple priorities in a fast-paced environment"
Roles and Responsibilities: •"• Lead and manage a team of Learning Admin Associates and Analysts • Oversee end-to-end learning administration activities including scheduling, enrollment, tracking, and reporting • Ensure SLA, quality, and compliance adherence across learning operations • Act as escalation point for learner and stakeholder issues • Coordinate with Learning Partners, HR, vendors, and facilitators for seamless learning delivery • Review and validate learning data, dashboards, and operational reports • Drive process standardization, documentation, and continuous improvement initiatives • Support audits, compliance checks, and data privacy requirements relevant to Australia Lead client & stakeholder interactions" •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time"Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills
ExcelCompliance
