Manager, Employee & Labour Relations

North Pole Trim & Supplies Ltd.
Manager, Employee & Labour Relations
Salary Range: $110,000 to $130,000

North Pole Trim & Supplies Ltd. has proudly served the London and Southwestern Ontario market since 1979, building a strong reputation as a trusted supplier to residential home builders and renovation professionals across the region. Specializing in doors, door hardware, trim, closet solutions, and related products, the organization is known for delivering top-quality brands, dependable service, and the accuracy its customers expect. Operating from a 60,000 sq. ft. facility that houses one of the largest product selections in Southern Ontario, North Pole Trim & Supplies is built on accountability, hard work, continuous improvement, and a commitment to professionalism, communication, teamwork, and respect across all levels of the business. As the company continues to grow, North Pole Trim & Supplies remains committed to advancing positive employee relations, supporting leadership effectiveness, and developing sustainable people practices that contribute to long-term organizational success.

Prime Management Group Inc. is pleased to partner with North Pole Trim & Supplies in the recruitment of a strategic and relationship-focused Manager, Employee & Labour Relations. Reporting directly to the President, the successful candidate will serve as the organization’s lead labour relations advisor, providing expertise across collective agreement administration, grievance management, workplace investigations, leadership coaching, policy development, and day-to-day employee relations matters. This influential role offers the opportunity to strengthen internal effectiveness, enhance workplace practices, and advance long-term operational success through well-informed labour relations leadership.

The Manager, Employee & Labour Relations will be a trusted advisor and collaborative partner to leadership, supervisors, employees, union representatives, and external advisors, championing constructive labour-management relationships grounded in fairness, consistency, communication, and accountability. This is a hands-on opportunity for a practical, solutions-oriented labour relations professional motivated to build sustainable internal processes, strengthen leadership capabilities, and drive meaningful organizational impact in a dynamic, evolving unionized environment.

How You Will Make an Impact

• Spearhead employee and labour relations as the primary internal resource for collective agreement interpretation, grievance management, investigations, discipline, attendance management, and day-to-day guidance.
• Foster constructive labour-management relationships through consistent communication, balanced judgment, and practical issue resolution.
• Empower Managers and Supervisors through coaching, guidance, and practical support to strengthen leadership capability within a unionized environment.
• Represent the organization in labour-management meetings, grievance discussions, and workplace matters, promoting productive dialogue and timely follow-through.
• Enhance policies, procedures, training materials, templates, and documentation practices that reinforce legislative compliance, operational alignment, and sustainable labour relations.
• Partner with external labour relations consultants and legal counsel on escalated matters, arbitration preparation, labour board proceedings, and complex workplace issues.

Qualifications & Experience

• 7-10+ years of progressive employee and labour relations experience in a unionized private-sector environment, supported by relevant post-secondary education or equivalent practical experience.
• Strong knowledge of grievance management, collective agreement administration, workplace investigations, employee relations, and Ontario labour legislation.
• Proven ability to build professional union relationships while balancing organizational priorities and operational requirements.
• Experience advising leaders and supervisors through sensitive workplace matters with sound judgment, discretion, and a practical, solutions-focused approach.
• Strong written and verbal communication skills, including clear documentation and communication across all levels of an organization.
• Experience developing leadership training, coaching, or employee relations education in a unionized environment.
• Experience in skilled trades, manufacturing, industrial, or construction environments is a strong asset; UBC experience is also considered an asset.
• Strong organizational and relationship management skills, with the ability to manage competing priorities in a dynamic workplace environment.

North Pole Trim & Supplies offers a competitive compensation package, including a salary range of $110,000 to $130,000, along with the opportunity to contribute meaningfully within a respected, growing organization committed to operational excellence and continuous improvement.

Working in partnership with North Pole Trim & Supplies, Prime Management Group Inc. will accept all resumes and cover letters from interested candidates in confidence. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Prime Management Group Inc. is an Executive Search & Recruitment + HR Consulting firm serving Southwestern Ontario and beyond. Our search process ensures confidentiality while respectfully adhering to the Human Rights Code. We are committed to equity, diversity, and inclusion and welcome applications from individuals of all backgrounds and experiences.

Reason for vacancy: new position. Prime Management Group Inc. does not use artificial intelligence (AI) to screen, assess, or select candidates. Candidate applications are reviewed by a senior Executive Search Consultant at Prime Management Group Inc. as part of our recruitment process.

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