Specialist, Customer Care

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

If you’re passionate about delivering outstanding service, navigating complex situations, and creating positive outcomes, join our Clark, Philippines team as a Customer Care Specialist and be part of something meaningful.

How You’ll Shine

As a Customer Care Specialist, you will be at the heart of our customer experience—managing escalations, resolving complex concerns, and ensuring every interaction reflects our commitment to care and excellence.

You will:

• Manage escalated complaints through our Internal Dispute Resolution process with professionalism and empathy

• Investigate customer concerns thoroughly to deliver accurate, fair, and timely resolutions

• Partner with internal teams to drive strong customer recovery and engagement outcomes

• Communicate policies, product details, and resolutions clearly across multiple channels

• Create personalized, memorable experiences that build trust and long-term loyalty

• You have to be amenable to work on-site in our Clark, Pampanga PH site

How You’ll Be Rewarded

At Travel + Leisure Co., we believe in investing in our people.

Enjoy:

• Career growth and continuous learning opportunities

• Competitive benefits and a supportive team environment

• A vibrant workplace culture where you’re valued and empowered

• The opportunity to make a real impact on customer experiences

What You’ll Bring

We’re looking for a confident communicator and problem-solver who thrives in managing complex customer interactions.

• Tertiary qualification (degree or equivalent)

• At least 5 years’ customer service experience, with exposure to complex complaints and conflict resolution

• Strong communication skills — written, verbal, and active listening

• Relationship-building ability — able to quickly build rapport with diverse stakeholders

• Negotiation & influencing skills — confident in sensitive or high-impact situations

• Problem-solving mindset — able to identify solutions and overcome challenges

• Sound judgement — capable of working independently while following direction

• Intermediate Microsoft Office skills (Excel, Word, Outlook)

• High attention to detail with a strong focus on accuracy and accountability

• Ability to explain and apply policies clearly in both verbal and written formats

Our Values

At the core of everything we do are our HEART values:
Hospitality. Engagement. Accountability. Respect. Teamwork.

If you’re ready to grow your career and make a difference every day, we’d love to hear from you. Apply now and start your journey with Travel + Leisure Co.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.