Mortgage Loan Processor (Hybrid)

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven organization on a mission to help people, businesses, and communities build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

We're looking for a detail-oriented and service driven Mortgage Loan Processor to join our team and play a key role in guiding our customers through the home loan journey. This is a hybrid role that works in the office at the corporate headquarters in Leawood on Tuesdays, Wednesday, and Thursdays, and the ability to work from home on Mondays and Fridays.

WHAT YOU'LL DO
In this role, you'll be the behind-the-scenes champion ensuring mortgage loans move smoothly from application to closing, responsibilities including:

• Reviews residential loan applications for completeness, accuracy, and compliance.
• Ensures all required disclosures are properly signed and documented.
• Orders and tracks key items like credit reports, appraisals, title work, and verifications.
• Communicates with employers, financial institutions, landlords, and borrowers to gather needed information.
• Prepares complete loan files for underwriting, including documentation such as 1003s, 1008s, and PMI applications.
• Evaluates loan files against FNMA/FHLMC, FHA, and VA guidelines.
• Works closely with loan officers, underwriters, and closers to keep loans on track.
• Answers questions and provides updates to borrowers, Realtors, and internal team members.
• Ensures all conditions are met prior to closing.
• Promotes and delivers quality internal and external customer service.
• Complies with all applicable banking laws and regulations, including, but not limited to, the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes; and, federal consumer protection legislation and regulations.

WHAT WE'RE LOOKING FOR

• High school diploma or GED required.
• 2 - 5 years of mortgage or financial institution experience, especially loan processing or tracking.
• Knowledge of FNMA/FHLMC, FHA, and VA guidelines.
• Strong communication skills - both written and verbal.
• Solid math skills with the ability to calculate interest, payments, and percentages.
• Ability to manage multiple files and solve problems in a fast-paced environment.
• Comfortable working with loan systems (Encompass experience is a plus).
• Typing speed of at least 45 WPM and general word processing skills.

WHY JOIN US?

• Flexible hybrid work model (Tuesday - Thursday in office, Mondays and Fridays work from home)
• You'll be part of a local, community-driven bank where relationships matter
• Supportive, team-oriented environment where your contributions are valued
• Opportunity to grow your skills and build a meaningful career in mortgage lending

If you're someone who enjoys staying organized, solving problems, and helping people along one of the biggest milestones in their lives, apply now! 

Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.