- Salary
- $22 – $25
- Location
- Remote - New York, United States of America · Wisconsin, United States · West Virginia, United States · Washington, DC · Arkansas, United States · Washington, United States · Arizona, United States · Virginia, United States · Vermont, United States · Utah, United States · Texas, United States · Tennessee, United States · South Dakota, United States · South Carolina, United States · Rhode Island, United States · Pennsylvania, United States · Oregon, United States · Ohio, United States · North Dakota, United States · North Carolina, United States · New Mexico, United States · New Jersey, United States · New Hampshire, United States · Nevada, United States · Remote - U.S. Virgin Islands · Nebraska, United States · Montana, United States · Mississippi, United States · Minnesota, United States · Michigan, United States · Massachusetts, United States · Maryland, United States · Maine, United States · Louisiana, United States · Kansas, United States · Iowa, United States · Indiana, United States · Illinois, United States · Idaho, United States · Georgia, United States · Florida, United States · Delaware, United States · Connecticut, United States · Missouri, United States · Colorado, United States · California, United States · Wyoming, United States
- Workplace
- Remote
- Type
- Internship
- Department
- Customer Service
- Seniority
- Internship
- Source
- Workday
Description
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
Pay rate: $22.00 - $25.00 USD per hour
Skills
PythonAWSAzureSQLOracleSQL ServerETLTableauPower BI