Customer Service Representative

Under the general direction of the customer service manager, the customer service representative (CSR) plays a crucial role in facilitating effective communication between customers and GFL, ensuring seamless operations, and maintaining customer satisfaction. The CSR is responsible for a variety of tasks, including data entry, clerical work, responding through inquiries through email and telephone and supporting overall office services.

Key Responsibilities:

• Provides exceptional customer service to both internal and external stakeholders through high volume of email and telephone communication. 

• Collaborate with assigned TSR to provide comprehensive sales support including quoting, adding CSA lines, assisting with off specs, completing w/o’s and submitting inquires to tech for coding & pricing.  

• Ensure timely and accurate responses to customer inquiries maintaining a positive and professional demeanor. 

• Maintain monthly and quarterly KPI’s, including but not limited to:

  • Number of work orders completed monthly.

  • Five 9 Metrics TBD 

  • Accuracy of work orders

• Complete (w/o) and liaise with logics to communicate service date to client.

• Verify and ensure accuracy of w/o’s prior to releasing to dispatch. 

• Handle off-spec shipments promptly and effectively. Add CSA lines and pricing if necessary. 

• Perform other duties and responsibilities as required.

Knowledge, Skills and Competencies:

• To perform the duties in the job. Must be customer service orientated, have good communication skills, be detail orientated, and must be computer literate.

• Comfortable in a fast paced, ever-changing environment with many moving parts/responsibilities.

• High School Diploma or GED, Associate’s Degree preferred

• Customer service experience is preferred but not required

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.