- Location
- TPCA Toronto, Canada
- Workplace
- Remote
- Department
- Healthcare
- Seniority
- Lead
- Experience
- 2+ years
- Education
- High School
- Source
- Workday
Description
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Job Role & Profile: B2B Sales Supervisor
Advertised as : B2B Team Lead - Medical
Location: Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid
Reports to: B2B Sales Manager
Contract: Regular, Full-time
Grade: High School Diploma
Travel Requirements: No
For existing vacancy: Yes
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the job
We are looking for a Sales Cx Team Lead for a supplier servicing dental offices with home care products. A skilled team leader will work closely with the sales team and will set the direction for the team, ensuring expectations are clearly defined and delivered on time and with quality.
Being a leader for the team, handling escalations, and providing transparent direction among team members. Encouraging team members to always look for ways to continuously improve processes to better support the business.
Annual Base Salary of CAD $55,000, plus a performance bonus of up to 5% based on meeting KPI targets.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Actively involved in the day-to-day operations of the sales and customer service team. Ensuring priorities are correctly defined, prioritized, and delivered.
Coach and mentor the team, driving the uplift of skills, and helping them work through complex problems. Identifying opportunities for growth and encouraging team members to embrace continuous learning.
Identify and implement areas for improvement. Defining standards, governance, best practices and encouraging the consistent adoption of these across all teams.
Prepare Weekly/Monthly/Quarterly business reviews and present these to clients and stakeholders.
Working with our training and learning teams to support ongoing development and progression for your team.
Act as a central escalation point for critical issues. Ensure the team responds appropriately and effectively when major incidents occur, and that key leanings are not only identified but also acted upon.
Job Requirements:
Possess 2-3 years of expertise in both B2B and B2C sales and Cx environments and client support.
At least 2 years of supervisory background, with a focus on professional guidance and team advancement.
Proven history of creating innovative strategies to secure and cultivate lasting client partnerships.
Sales and Customer Experience Management: Capacity to initiate and expand significant commercial prospects while managing pipelines through individual contribution and team mentorship.
Operational Oversight - Strategic mindset with the ability to execute cohesive business plans that balance immediate results with sustainable long-term growth.
Leadership Excellence - Exceptional communication skills and the aptitude for nurturing talent in matrix organizations through inspiration and collaborative influence.
Analytical Proficiency - Competency in evaluating metrics to drive meaningful business insights and prompt decisive action for organizational improvement.
Background in contact center sales leadership and CRM software proficiency is highly regarded.
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment.
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Location
Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto
Work from Office for the first three months with transition to Hybrid work setting.
HOOPS operates all seven days a week, from Monday to Sunday. The work schedule is rotational shifts for 5 days a week, with each shift lasting for nine hours, between 9 AM and 11 PM.
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations
are available on request for candidates taking part in all aspects of the selection process. Should you be
invited to participate in the selection process we are committed to accommodating you to best meet
your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
