Supervisor Environmental Services, Evenings

• Adheres to WE CARE values when interacting with patients and colleagues to help improve patient satisfaction scores and colleague morale.

• Supervise day-to-day operations of the department.

• Assigns and check the work of employees as needed.

• Assures cleanliness and neat appearance of all assigned areas.

• Conduct Black Light inspections to ensure cleanliness standards are met.

• Identify areas with hospital needing deep cleaning, may schedule project cleaning tasks.

• Operate Solaris UV equipment.

• Communicate effectively with department leaders across the hospital and collaborate to solve problems in a timely manner.

• Use EPIC to keep the flow of Service Associates for discharge clearing.

• Report any equipment maintenance needs or malfunctions immediately.

• Communicate and work with all vendors of the department.

• Interact with all individuals in a consistent manner, providing attention, support and assistance to foster an environment of exceptional personal service.

• Maintains pleasant and helpful demeanor, present a professional appearance towards all internal and external customers.

• Initiate interactions to aid individuals who may be lost, ask if they need assistance in finding their way.

• Take appropriate action to recover from a service difficulty, ensure all necessary steps are taken to affect a resolution to the customer’s problem.

• Conduct all work activities with respect for coworkers. Maintain pleasant and professional environment, fostering calmness during stressful situations.

• Work in manner that champions safe conditions, promotes ethical behavior and minimizes hazards in the work environment.

• Assist in placing linen orders or managing linen usage as assigned.

• Prepare employee work schedules.

• Operate floor machines and apply floor finish as needed.

• Inventory storage rooms and assist in moves/conference room set-ups as assigned.

• Assist in training new employees and orientating new hires.

• Participate in the interview process with potential new candidates.

• Prepare and conduct performance reviews with competencies for all assigned employees.

• Work with HR to ensure employees are following our policies and procedures. Work with HR to address any employee issues.

• Comply with all safety policies and procedures.

• Able to reach, bend, stoop, push or pull up to 35 pounds.

• Respond to pager in a timely manner (5 minutes) and respond to all emergencies as needed or requested.

• Function as a Service Associate, Linen Associate and Operating Room Tech as needed.

• Able to demonstrate knowledge of the safe usage of cleaning agents and equipment.

• Completes all assigned training.

• Perform all other duties and responsibilities as assigned.

• Responsibilities may differ among locations, depending on hospital necessities, department requirements and applicable industry standards.

Qualifications/Experience:

• High School diploma or equivalent required.

• Minimum one year of experience as a Service Associate or similar experience in Environment Services required.

• Prior experience as Lead Service Associate preferred.

• Proficiency in English required, Bi-lingual a plus.