Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Design and develop solutions within the ServiceNow platform
Customize modules such as ITSM, ITOM, CMDB, CSM, etc.
Develop workflows, business rules, UI policies, client scripts, and integrations
Build and configure Service Catalog items and workflows
Implement REST/SOAP integrations with third-party systems
Troubleshoot and resolve platform issues and defects
Participate in requirement gathering, solution design, and estimation
Ensure adherence to best practices, coding standards, and governance
Support platform upgrades and patching activities
Collaborate with stakeholders, architects, and cross-functional teams

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand project requirements and deliver effective software solutions.
- Maintain and update existing software components to improve functionality and user experience.
- Document development processes and code changes to ensure clarity and maintainability.
- Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Experience in customizing and configuring ServiceNow modules to meet business needs.
- Strong understanding of software development life cycle and agile methodologies.
- Ability to troubleshoot and resolve technical issues within ServiceNow environments.
- Familiarity with scripting languages and integration techniques relevant to ServiceNow.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.