Junior Customer Support Associate
Second Nature
·Today
- Location
- United Kingdom
- Workplace
- Remote
- Type
- Contract
- Department
- Customer Support
- Seniority
- Entry
- Source
- Workable
Description
The Company
The Challenge
Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable – through sustained lifestyle and habit change.
Enter Second Nature.
We’re here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.
Our digital habit change programme, delivered digitally through mobile and web apps, helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes.
About us:
- We've positively changed the lives of 300,000+ people through accessible, evidence-based healthcare
- We're rated 'Excellent' on Trustpilot by over 8,000 of our members
- We're the UK’s largest digital health provider to the NHS
- We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future
- Our team members stay with us for an average of 4.3 years
The Role
We’re hiring a Junior Customer Support Associate to join our Customer Support Team, helping to drive improved member outcomes and engagement across our programme.
We’re a leading digital health company partnering with the NHS to support people in making sustainable, long-term lifestyle changes. If you thrive in a self-starter, target-driven environment and enjoy meaningful conversations with people over the phone, this role could be a great fit for you.
About the Role
You’ll be part of a proactive outbound calls team focused on connecting with members at meaningful moments throughout their health journey. From welcoming new members into the programme, to checking in on progress such as weight readings, your role is to provide reassurance, encouragement, and practical support that helps people stay engaged and moving forward.
You’ll work with a diverse range of members referred to Second Nature through trusted healthcare partnerships with the NHS and Vitality. Every conversation is a chance to build rapport, listen carefully, and respond thoughtfully, helping members feel understood, supported, and confident as they work towards lasting, positive change.