Technical Support Specialist

LRE (Leeward Renewable Energy) is forging an American energy future with integrity, innovation, and positive impact. Born in Texas in 2003, we own and operate over 30 utility-scale wind, solar, and energy storage projects in local communities across the United States, totaling 4 gigawatts (GW) of generating capacity.  

LRE continues to help meet increased U.S. energy demand through our robust pipeline of new projects every year. Domestic jobs and manufacturing are fundamental to our full-lifecycle approach to projects, along with a long-term ownership model and a company culture dedicated to our community partners and protecting the natural environment. 

Position Summary

The Technical Support Specialist III is responsible for supporting, maintaining, and improving enterprise end-user computing environments. This role independently manages endpoint technologies, device deployments, troubleshooting, patching, and system monitoring while delivering exceptional support to both onsite and remote employees. The analyst partners with IT, Security, and business teams to ensure reliable, secure, and efficient technology services.

Key Responsibilities

End User Support & Operations

• Provide advanced desktop, hardware, software, and network troubleshooting for local and remote users.
• Manage incidents, service requests, and escalations while maintaining SLA commitments.
• Create and maintain technical documentation, knowledge base articles, and user training materials.
• Perform root cause analysis and identify opportunities to reduce recurring issues.

Endpoint Management & Deployment

• Deploy and manage devices, software, and updates using Intune, Autopilot, Endpoint Manager, and related tools.
• Support hardware lifecycle management, inventory tracking, and asset standardization.
• Assist with application deployments, upgrades, and change management activities.

Systems Administration & Compliance

• Maintain system reliability, security, and performance across endpoint environments.
• Monitor systems, analyze logs, and proactively address operational risks.
• Support compliance initiatives aligned with NERC and organizational standards.

Collaboration & Leadership

• Own assigned technical domains.
• Collaborate with IT, Security, Infrastructure, and business teams to deliver technology solutions.
• Mentor junior team members and provide technical guidance.

Qualifications

Education & Experience

• Associate degree in Information Technology, Computer Science, or related field preferred.
• 4–6 years of experience in IT support or endpoint management.

Technical Skills

• Windows 10/11 and Microsoft 365
• Azure, Intune, and Autopilot
• Endpoint security and monitoring tools
• Active Directory / Entra ID
• Network troubleshooting and support

Certifications (Preferred)

• CompTIA A+
• Microsoft Fundamentals Certification

Personal Attributes

• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication.
• Customer-focused with a commitment to service excellence.
• Self-motivated and able to work independently.
• Strong collaboration and relationship-building skills.

Work Environment

• Hybrid schedule: 3 days per week in the office.
• Ability to support multiple office and remote locations.
• Occasional lifting and movement of IT equipment.

Applicants must have current authorization to work for any employer in the United States on a full-time basis without the need for an employment visa now or in the future. Employer visa sponsorship is not available for this role.

Leeward Management Services, LLC is committed to employing a diverse workforce and provides equal employment opportunity for all individuals regardless of race, color, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Notice to Recruiters and Staffing Agencies: Leeward Renewable Energy (LRE) does not accept unsolicited resumes from recruiting vendors or employment agencies. Only recruiting vendors with a current, signed agreement in place with LRE are authorized to submit resumes for specific, requested positions. All unsolicited resumes and candidate profiles submitted to LRE, or any LRE employee, without an active agreement or written request from LRE’s HR Department, will be considered property of LRE. LRE will not be responsible for any fees or expenses associated with unsolicited resumes or candidates submitted in this manner.