Room Service - In Room Dining Coordinator - Full Time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

ROOM SERVICE COORDINATOR 

At Four Seasons, we believe life is richer when we truly connect with the people and the world around us. Our team members create unforgettable guest experiences through genuine care, attention to detail, and a shared passion for excellence. Four Seasons Resort Hualālai is seeking an In‑Room Dining Coordinator who brings warmth, precision, and enthusiasm to every guest interaction. 

WHAT YOU’LL DO 

• Take in‑room dining orders via phone, iPad, and chat platforms with professionalism and care 

• Accurately enter and manage guest orders using POS and hotel systems, including special requests, dietary needs, and allergy restrictions 

• Provide knowledgeable, engaging descriptions of food and beverage menu items 

• Coordinate seamlessly with the culinary team and in‑room dining servers to ensure timely and accurate delivery 

• Anticipate guest needs, confirm satisfaction, and resolve requests or concerns promptly 

• Maintain accurate guest profiles, order records, and amenity requests 

• Uphold Four Seasons service standards, policies, and values in every interaction 

• Work collaboratively with Food & Beverage, Front Office, and Housekeeping teams to deliver exceptional guest experiences 

WHAT TO BRING 

• A genuine passion for hospitality and delivering outstanding guest service 

• Six months to one year of customer service experience; luxury hospitality experience preferred 

• Excellent communication skills with strong phone and interpersonal etiquette 

• Ability to stay organized, focused, and composed in a fast‑paced environment 

• Strong attention to detail with the ability to multitask and prioritize effectively 

• Basic computer and POS system proficiency 

• Team‑oriented mindset with a professional and positive attitude 

• Flexibility to work varied schedules, including evenings, weekends, and holidays 

• High School Diploma or equivalent 

• Tuberculosis (TB) clearance in accordance with local regulations 

 

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Hourly Rate:  $29.79

• An on-site Physical Therapist  

• 24-hour access to Indoor and Outdoor Gym 

• Holiday, Vacation & Sick pay 

• Robust Benefit Plan 

• Company Match 401K Plan 

• Laundered Employee Uniform 

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana 

• Complimentary stays at Four Seasons Worldwide 

• Training and Development Opportunities 

• Employee Recognition Programs 

 

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:  

Facebook: https://www.facebook.com/FourSeasonsResortHualalai 

Instagram: https://www.instagram.com/fshualalai/ 

Twitter: https://twitter.com/FSHualalai 

 

We look forward to receiving your application!  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf