Senior Officer, Corp eServices - Cash Management Ops Centre

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department

About the department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.
 
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

We help develop trusted relationships and partnerships by focusing on our clients’ long-term interests and helping them to meet their strategic objectives. Our unique combination of local, in-country presence and expertise, astute Asian market insights and regional network connectivity enables us to help unlock Asia’s potential for our clients.

 Job Description
 

You will be part of Malaysia Hub supporting Corporate eServices operations.

Your key responsibilities includes:

• Process form registration and maintenance requests with accuracy and within/ above established SLA in compliance with regulatory laws, internal policy and procedures.
• Ensure all SLA’s / KPI’s as agreed with the Singapore, subsidiaries and branches are duly met and active steps taken to ensure consistency in delivery.
• Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.
• Maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.
• Assist with queries/escalation from other functions ( Middle Office, Relationship Managers, subsidiary, Branches ) to deliver quality service that exceeds customers’ expectations.
• Ensure escalations are raised to the Team Head in Malaysia Hub and to the Singapore team on a timely basis, as required.
• Ensure all operational processes are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.
• Ensure that the key operational risk indicators of the team are always within acceptable levels.
• Ensure error rate is within pre-agreed acceptable thresholds. Actively follow the requirement to ensure continuous operational excellence – “Zero defects in processing” and “do it the right the first time. Every time” 
• Continuously review operational processes to identify opportunities to “Eliminate / Simplify / Automate” (ESA). Discuss with Team Lead, Malaysia Hub & and Singapore team and implement accordingly.
• BCP / DRP – participate in BCP / DRP exercise to ensure full alignment with the Group’s BCP / DRP requirements to ensure continuity of services.
• Participate in projects and discussions with the Singapore team, as required.
• Provide support in ad-hoc project and tasks as directed by Team Head and Department Head.

Job Requirements

• Bachelor’s degree with/ without banking experience. Fresh Graduate are also welcome to apply.
• Meticulous and diligent with an eye-for details
• Self-Starter and Fast learner
• Ability to multi- task, manage competing priorities and work under tight deadlines in a fast-paced environment.
• Ability to work independently with minimal supervision and as a team player.
• Good communication (written and oral) and interpersonal skills.
• Proficient computer skills – suite of MS applications. Those with working experience with Excel VBA, Macros will have an added advantage.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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