Senior Facility Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

As a Senior Facility Manager at JLL, you will take ownership of the operational excellence and day-to-day management of commercial properties, ensuring seamless service delivery and tenant satisfaction. You'll serve as the primary operational liaison between tenants, contractors, and stakeholders, overseeing maintenance programs, compliance frameworks, and risk management strategies. This role requires you to balance technical expertise with strategic thinking as you manage budgets, coordinate essential safety measures, and lead contractor relationships. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this position, you'll be at the forefront of delivering exceptional property operations that reflect our commitment to innovation and service excellence. You'll leverage our comprehensive systems and Head Office support while taking direct responsibility for building performance, emergency preparedness, and ensuring all operations align with regulatory requirements and client expectations.

Key Responsibilities include:

• Serve as the primary operational contact for tenants, addressing service requests, fault reports, and operational matters while maintaining strong client relationships and satisfaction

• Oversee and manage preventative maintenance programs, ensuring contractors fulfill their obligations and all building systems operate safely and efficiently

• Coordinate Essential Safety Measures audits, Asset Liability Risk Assessments, and Environmental Audits, responding promptly to recommendations and maintaining full compliance with statutory regulations

• Manage the Customer Services Centre workflow, tracking service requests in real-time and ensuring efficient resolution of all tenant issues and building faults

• Supervise contractors to maintain clean, safe, and orderly operation of all common areas including foyers, lobbies, lifts, car parks, fire stairs, plant rooms, and electrical risers

• Prepare and manage operational expenditure forecasts and budgets in collaboration with Property Managers, arranging repairs within approved spending thresholds

• Develop and implement emergency and evacuation plans, conducting regular training sessions for staff and ensuring preparedness for building emergencies

• Oversee tenant fit-out management, issuing fit-out guides, reviewing compliance with lease conditions, and coordinating with project managers on capex works

• Maintain comprehensive on-site compliance documentation and contractor risk management plans, utilizing JLL's Cm3 system for contractor prequalification and induction

Sounds like you? This is what we're looking for:

• Minimum 5 years of experience in facility management, property operations, or building management within commercial real estate

• Demonstrated expertise in building systems, preventative maintenance programs, and contractor management

• Strong knowledge of Essential Safety Measures, WHS regulations, and environmental compliance requirements

• Proven ability to manage operational budgets, forecast expenditures, and control costs effectively

• Excellent communication and interpersonal skills with the ability to build strong relationships with tenants, contractors, and stakeholders

• Experience with computerized maintenance management systems (CMMS) and service request tracking platforms

• Understanding of emergency management procedures and evacuation protocols for commercial buildings

• Tertiary qualification in Facility Management, Property Management, Engineering, or related field (preferred)

• Certification in building operations such as FMA, CPP, or equivalent professional designation (preferred)

• Experience managing Class A commercial office buildings or mixed-use properties (preferred)

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ533055

Location:

On-site –Victoria, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.