Sales Support Administrator

Description

Are you ready to join a performance-driven team at the forefront of the AEC industry? We are looking for a full-time Sales Support Administrator to join our Sales & Marketing team at our Headquarters in Long Beach. 

PPM is a great company to work for because after 24 years in business, we don’t just create As-Built plans. We are cultivating a performance-driven culture where your contributions are measured, recognized, and celebrated. Our metrics-focused approach ensures you’ll always know how you’re performing and how that performance aligns with your career growth. With over 2,400 projects completed in 2025, we’ve built a team that thrives on precision, accountability, and continuous improvement, providing clear pathways for personal and professional development.

As a Sales Support Administrator, you will play an important role in supporting our Sales & Marketing team and creating a positive experience for our clients. You will be responsible for handling inbound calls, accurately entering project information into our CRM, and helping ensure client requests are addressed quickly and efficiently.

You'll collaborate closely with the rest of the Sales Support Team and Sales Leadership, while learning the technical side of our As-Built production process, setting you up to confidently guide clients through next steps.

ABOUT YOU

• You are client-centered. You take pride in listening and serving clients, communicate professionally, and understand the importance of creating a positive experience for every client and prospective client. 
• You are detail and process-oriented. You are comfortable following established procedures and keeping information organized and up to date. You naturally catch errors and take the time to make sure information is entered correctly. You understand that small details can have a big impact.
• You are comfortable with repetitive work. You can stay focused and maintain a high level of accuracy when completing similar tasks throughout the day, including answering calls and entering project information. 
• You embrace learning new systems. You have an intuitive relationship with technology and can quickly learn how to accurately enter and update information.
• You are proactive, responsive and reliable. You understand that timely communication matters. You follow through on tasks and make sure requests don’t fall through the cracks.  
• You have a positive attitude and strong work ethic. You take ownership of your responsibilities, show up ready to contribute, and are willing to learn and grow with the team.

Requirements

THINGS YOU WILL DO:

This is a full-time position (40+ hours/week) with potential opportunities for overtime. In a typical week, you will:

• Answer and respond to inbound client and team phone calls in a professional and timely manner 
• Enter new project information and client details accurately into our CRM 
• Review project information for accuracy and completeness 
• Make updates and corrections to project records as needed 
• Provide general client support and help answer basic questions or route requests to the appropriate team member 
• Collaborate daily with the Sales and Marketing team to keep communications smooth and aligned
• Become familiar with PPM’s As Built workflow in order to confidently discuss scopes, processes, and timelines with clients

EXPERIENCE AND READINESS

You may be a strong fit if you have:

• Previous customer service and/or data entry experience (preferred) 
• Strong attention to detail and a high level of accuracy 
• Microsoft Office Suite knowledge / experience and the ability to learn new software quickly 
• Strong organizational and time management skills combined with excellent communication skills 
• Previous B2B, technical, or AEC industry experience is a plus 

IF SELECTED FOR THIS OPPORTUNITY, PPM WILL OFFER YOU: 

• Base Compensation: $22.50 –$28.50 per hour, depending on experience
• Hybrid Remote Schedule after a 90-day onboarding period
• Performance Bonus based on individual, team, and company achievements
• Professional Development Reimbursement Program
• Comprehensive Health, Vision, and Dental Coverage
• Paid Time Off for vacation and sick leave
• 10 Paid Holidays annually
• Retirement Plan: 401(k) with up to 4% company match

To learn more about PPM, visit our home page.