Senior Program Manager, Dealer and Channel Operations IT PMO

Job Description

Senior Program Manager, Dealer and Channel Operations IT PMO

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren (MI) or Austin Innovation Center in Austin (TX) three times per week, at minimum. This position can be located at either of these 2 locations.

The Role

Our Dealer and Channel Operations Organization (IT PMO) is seeking a Senior Program Manager to lead complex, cross-functional programs that directly impact vehicle quality and launch readiness. This position requires a strong background in software delivery, enterprise-scale execution, and the ability to bring clarity and alignment across engineering, product, design, and quality teams. You’ll operate at the center of GM’s transformation, working closely with executive stakeholders to drive accountability, delivery excellence, and innovation.

This is a high-impact opportunity with significant visibility and influence, ideal for someone who thrives in fast paced, ambiguous environments. You'll help shape the future of mobility by improving program execution and delivery processes across diverse teams. Success in this position requires strong leadership, adaptability, and a passion for driving progress in both product quality and organizational effectiveness.

What You'll Do

• Own end-to-end delivery of high-impact programs across the Dealer and Channel Operations Organization.

• Define scope, timelines, and resource plans aligned with business or technology goals.

• Identify risks and interdependencies and lead mitigation strategies.

• Communicate program status and insights to executive leadership using storytelling and metrics.

• Facilitate inclusive, action-oriented meetings with clear documentation and follow-through.

• Influence cross-functional teams to drive alignment and execution.

• Lead change management efforts and foster adaptability across teams.

• Apply Agile, Waterfall, and hybrid methodologies where appropriate.

• Champion GM’s core values while promoting individuality and diversity.

Your Skills & Abilities (Required Qualifications)

• 5+ years of software project/program management experience.

• Proven success leading cross-functional programs with technical and non-technical teams.

• Strong command of Agile, Waterfall, and hybrid delivery models.

• Exceptional communication and presentation skills.

• Demonstrated ability to influence without authority and drive results.

• Experience navigating ambiguity and leading through change.

• Comfortable working across time zones and diverse teams.

What will give you a competitive edge (Preferred Qualifications)

• PMP Certification.

• Experience with Jira, Confluence, Slack, or similar tools.

• Familiarity with GM’s Dealer and Channel Operations systems.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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