Position Summary:

We are looking for a detail-oriented and proactive Business Analyst & Scrum Master to bridge the gap between business stakeholders and technology teams while driving Agile delivery. This role combines strong business analysis capabilities with Scrum facilitation to ensure high-quality, predictable, and business-aligned product delivery.

Location:

Mumbai - India

What will your job entail?

Key Responsibilities

Business Analysis

• Analyze business processes and functional requirements to identify improvement opportunities
• Gather, document, and validate business and system requirements with stakeholders
• Develop clear, implementation-ready user stories with well-defined acceptance criteria
• Review test cases and scenarios to ensure alignment with business requirements
• Support end-to-end delivery from requirement gathering to UAT and release
• Coordinate with Product Owner and business teams for requirement sign-off
• Identify UAT scenarios and support UAT execution with stakeholders
• Manage production issues, defect tracking, and change requests raised by users
• Conduct demos with stakeholders to showcase delivered features and business value

Scrum Master / Agile Delivery

• Facilitate all Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Ensure adherence to Agile/Scrum principles and drive disciplined sprint execution
• Manage and groom the product backlog in collaboration with Product Owner
• Identify, track, and resolve impediments to ensure smooth delivery
• Drive sprint predictability, team commitments, and timely delivery of sprint goals
• Monitor key delivery metrics (velocity, sprint burndown, progress tracking)
• Promote collaboration across Business, Dev, QA, and Product teams
• Drive continuous improvement through retrospective outcomes and process enhancements
• Provide clear visibility on sprint progress, risks, and dependencies to stakeholders
• Support release planning, defect triage, and production readiness activities

Key Skills & Competencies

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Strong understanding of Agile/Scrum methodologies
• Ability to translate business needs into technical requirements
• Strong facilitation and conflict resolution skills
• Experience in handling production support and issue management
• Ability to work independently and collaboratively

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or related field
• Proven experience in Business Analysis and Agile delivery roles
• Experience working in Agile/Scrum environments
• Experience in insurance domain preferred but not mandatory
• Prior experience with Salesforce or similar platforms is a plus
• Familiarity with tools like Jira, Confluence is preferred

Why Join Us

• Opportunity to work on evolving digital products in the insurance domain
• Exposure to cross-functional global teams and stakeholder interactions
• Ownership of both functional and delivery excellence
• Fast-paced, collaborative, and growth-oriented environment

Disclaimer

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.