Service Delivery Consultant

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.

London | Predominantly Office-Based

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.

You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact.

About the team

Our Business Services teams are the driving force behind the firm's success. Bringing together experts across People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management, we provide the technology, infrastructure and support that enable our people to deliver outstanding service to clients.

The IT Service Delivery team plays a vital role in ensuring colleagues across the business have reliable, secure and effective technology solutions to support their day-to-day work.

About the role

We are looking for a customer-focused Service Delivery Consultant to join our IT Service Delivery team in London. This is a highly visible, onsite role providing Level 2 technical support to users across the firm, with a particular focus on workplace technology, meeting room solutions and audio-visual support.

Working closely with colleagues, specialist IT teams and third-party suppliers, you'll take ownership of incidents and service requests, ensuring issues are resolved efficiently while delivering an exceptional user experience. You'll also contribute to service improvement initiatives, knowledge sharing and technology adoption across the business.

• Provide Level 2 support for incidents and service requests escalated from the Service Desk.
• Deliver hands-on support for meeting room, video conferencing and audio-visual technology.
• Troubleshoot workplace hardware, Microsoft 365 services and end-user technology issues.
• Manage tickets through to resolution, maintaining clear communication with stakeholders.
• Work with specialist teams and suppliers to resolve complex technical issues.
• Create and maintain knowledge articles, user guidance and support documentation.
• Support asset management activities and technology lifecycle processes.
• Contribute to service improvements, root cause analysis and project delivery.
• Deliver a positive, responsive and professional customer experience.

What we're looking for

We're interested in candidates who combine strong technical expertise with excellent customer service skills. You'll enjoy solving problems, building relationships and working in a collaborative environment where no two days are the same.

You'll have experience supporting users in a professional corporate environment and be comfortable taking ownership of technical issues through to resolution.

• Previous experience providing Level 2 IT support in a customer-facing environment.
• Strong knowledge of Microsoft 365, including Teams, Exchange, OneDrive and SharePoint.
• Experience supporting meeting room and audio-visual technology.
• Familiarity with Microsoft Entra ID, Azure Virtual Desktop and Active Directory environments.
• Experience using ServiceNow or a similar IT Service Management platform.
• Understanding of ITIL principles and service management best practice.
• Strong troubleshooting, communication and stakeholder management skills.
• Ability to work independently while contributing positively to a wider team.
• Experience within a professional services environment would be advantageous.

Ready to grow, belong and impact? Apply now and join us at Forvis Mazars.

At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.