Customer Service Executive, Cotonou (Benin Republic)

Department: EasyBuy Direct Sales

Employment Type: Permanent - Full Time

Location: Benin Republic

Description

What you would be expected to do

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, finding out the root cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly.

You might be a strong candidate if you

• Have a Degree or its equivalent in a Business-related courses - Sales, Marketing or Customer Service Management.
• Reside in Cotonou, Benin Republic or willing to relocate.
• Fluency in French and any other local language e.g. Waama, Ditamari, Biali, Nateni, Yom, Peulh, Dendi, Bariba, is mandatory.
• English speaking is an added advantage.
• Have good people skills.
• Have maximum of 2 years experience in a similar role. Experience working in a Call Center is an added advantage.
• Have basic Microsoft- Excel skill.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.