Product Support Sales Representative

Description

ABOUT BEJAC CORPORATION

Bejac Corporation is an established heavy equipment dealership serving customers across the Western United States. We specialize in equipment sales, rentals, parts, and service to industries including construction, demolition, forestry, recycling, and material handling.

Our team is committed to providing quality equipment, dependable service, and exceptional customer support. We value teamwork, safety, accountability, and continuous improvement while supporting employees in developing their skills and building rewarding careers.

POSITION SUMMARY

The Product Support Sales Representative (PSSR) is a professional technical sales position with the primary function of supporting, through parts & service sales, end users with emphasis including our green waste, recycling, trash segments and Forestry. 

This position works closely with the Service Department, Sales Department, Technicians and Parts team to support our customers, maintain high standards of service, and ensure daily responsibilities are completed accurately, safely, and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The primary responsibilities of this position include, but are not limited to:

Customer Service

• Support current and potential customer base establishing long lasting customer relationships. 
• Resolve customer issues promptly and taking appropriate actions to maintain excellent customer relations.
• Proactively follow up with customers to ensure rentals, sales, parts and service needs are being serviced. 
• Understand customer’s current and future needs to support and maintain strong customer relationships.

Product Support

• Plan and coordinate activities concerned with assembling, testing, and commissioning of various equipment. Address      complaints, resolve issues, and troubleshoot issues. Conduct, plan, and advise on products, operations, and service training to Bejac personnel and customers. 
• Support equipment value with documented service and factory trained repairs. 
• Conduct product, operations and service training to customers. 

Communication and Time Management

• Provide support to the Sales Department by creating customer relationships and communicating necessary updates. 
• Maintain support for Technicians and Parts Department. 
• Accurately administer warranty work orders and invoicing on every job and log status reports. 

Requirements

REQUIRED QUALIFICATIONS

• Previous experience working a parts counter, parts specialist position or in a service department. 
• Experience in heavy equipment, construction, equipment rental, or a related industry.
• Time management is essential.
• Ability to communicate effectively and work collaboratively. 
• Must be able to lift 50 pounds unassisted.
• A valid driver’s license and current DMV printout is a requirement for all persons driving company vehicles, operating equipment or driving their own vehicle for company business. 
• Must be able to pass a pre-employment drug screen and physical exam. 

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Work Environment: Customer job sites and the shop.
• Schedule: Monday-Friday. Weekend availability as needed.
• Physical Requirements: Ability to lift 50 pounds unassisted.
• Travel: Travel to job sites when necessary.
• Safety Requirements: Follow applicable safety procedures and use required personal protective equipment.