Job Description

Purpose of the role

To act as a bridge between Product teams and clients, providing in-depth knowledge and support for a specific range of  products.

Accountabilities

• Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance

• Understanding of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings.

• Response to customer inquiries and obtain a detailed understanding of complex personal / corporate financial circumstances in order to provide options for suitable product solutions. Support with resolution of issues, and provision of guidance on product usage.

• Assistance with the development and execution of marketing materials for the product, such as pitch materials and client presentations.

• Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.

• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes

• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.

• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.

• Take ownership for managing risk and strengthening controls in relation to the work done.

• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.

• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.

• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Credit Specialist | Barclays | Dublin | 9m Fixed Term Contract.

The Credit Specialist will support the Senior Credit Originator and wider Private Bank Ireland Banking & Credit team in delivering credit solutions to high net worth and ultra-high net worth clients across Ireland and the wider European market.

The role will support the progression and completion of new and existing credit transactions, including renewals, credit-related client enquiries and the day-to-day management of credit facilities. Working closely with Private Bankers, Credit Risk, Operations, Legal and other key stakeholders, the Credit Specialist will help deliver an exceptional client experience while ensuring appropriate governance, risk and regulatory standards are maintained.

The product range includes loans, investment leverage, overdrafts, bespoke lending solutions and mortgages.

Essential Skills:

• Someone who enjoys being part of a team with a strong teamwork ethic.
• Positivity, enthusiasm, patience and with a willingness to learn.
• Strong client focused mentality and proven negotiation skills, with both external and internal clients.
• Ability to work under pressure and to tight timescales to ensure the desired customer experience is always delivered or exceeded.
• Strong stakeholder management and experience of operating in a matrix management structure
• Excellent prioritisation and organisational skills.
• Ability to identify opportunities and work in collaboration with others to deliver continuous improvement initiatives and credit product and process efficiencies.
• Excellent written and verbal communication skills (including presentations) and highly proficient at in MS PowerPoint/Word/Excel is vital; MS Visio would be beneficial.

Desirable skills:

• Experience in a front-line role with a demonstrated ability to deliver high quality service to demanding client base
• Proven track record and experience in the sales, service and day to day management of credit products, along with developed credit skills
• Knowledge and experience of driving business and negotiating with internal and external stakeholders.
• A broad knowledge of domestic and international financial marketplaces. The candidate will have a solid understanding of the credit market and credit risk, and will be able to discuss their experience through the interview process.
• Experience working in a Private Bank and/ or Financial Services.
• Knowledge of Private Bank Investments, FX, and Banking & Credit product set.
• This is a CF4 role, therefore the role holder would preferably hold the QFA from the Institute of Bankers or be willing to take the Loans, Regulations and Investment modules as a minimum.

This role is based in Dublin.

Minimum Salary: €56,000.00

The minimum salary information above includes only annual full-time equivalent base salary and typically represents the lowest level of pay for this role. The actual pay rate will reflect the responsibility level of the role and experience level of the individual. It does not include any other type of compensation or benefits that may be available.

Barclays employees are also eligible for a suite of competitive country-specific benefits.

This position is eligible for an incentive award.