About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

 

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Location

Collaborative Work Environment:At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

 

Hybrid Position.

 

About the Job

The Associate IT Engineer contributes to the development, maintenance, testing, and support of PetSmart’s Point of Sales/Cash Register (POS) integrations and custom applications. Working with experienced engineers and operations partners, this early-career engineer delivers scoped improvements, investigates production issues, and performs quality assurance (QA). The role provides opportunities to build practical skills across .NET applications, web technologies, integrations, and GCP workloads.

Key Responsibilities

• Contribute to analysis, coding, testing, deployment, and support of POS integrations and custom applications using C#/.NET, APIs, SQL, and related technologies.
• Resolve scoped defects and implement enhancements and maintenance changes with guidance and code review from experienced engineers.
• Contribute to front-end and application improvements across the supported environment, including exposure to React/JavaScript, Node.js, and MongoDB.
• Investigate application and integration issues using logs, dashboards, queries, and documented procedures; record findings and escalate when needed.
• Perform QA by creating and executing test cases, reproducing defects, validating fixes, and documenting results for applications and integrations.
• Contribute automated tests and testing tools with senior guidance; validate fixes and prepare testing evidence for senior engineers to review and approve releases.
• Assist with GCP workloads using Kubernetes, Apigee, Cloud SQL, service mesh, Pub/Sub, and Gemini AI; complete monitoring work identified by the SRE with engineering guidance.
• Provide tiered support to stores and associates and work with Help Desk partners to document troubleshooting steps and escalation guidance.
• Participate in code reviews and maintain technical documentation, runbooks, and knowledge articles; apply feedback and established engineering standards.
• Collaborate with engineers, analysts, and business partners on requirements, incident resolution, and POS lab testing.
• Support Salesforce as part of the team’s application portfolio. Use ServiceNow as the primary incident management and ticketing system, and Jira and Confluence for project management, work tracking, and documentation.

 

Required Qualifications

• Foundational programming skills and an understanding of object-oriented programming, APIs, and the software development lifecycle.
• Ability to investigate technical problems, communicate findings, and document work for technical and non-technical audiences.
• Willingness to learn unfamiliar applications, follow established procedures, seek guidance, and apply code-review feedback.
• An organized, dependable approach to assigned development, testing, and production-support work.
• Relevant coursework, projects, internships, or equivalent experience may demonstrate the required foundation; prior professional C#/.NET experience is not required.

Desired Qualifications

• Experience with Google Cloud Platform (GCP) or an equivalent cloud platform is highly desired.
• Exposure to C#/.NET, SQL, and APIs; experience with React or JavaScript, Node.js, or MongoDB is highly desired.
• Exposure to functional or regression testing, test automation, messaging platforms, or application monitoring tools.
• Experience with retail technology or POS systems, including NCR.

Location and Work Schedule

This role is remote within Costa Rica. Primary working hours align with Mountain Standard Time (MST) in Phoenix, Arizona. On-site attendance is required as needed for POS lab testing and during visits by company vice presidents; there is no fixed on-site schedule.

Participation in a rotating on-call schedule is required, providing 24/7 coverage for one week, currently estimated at approximately once per month. A manager and product-team engineering resources will provide backup during each on-call scenario. Additional after-hours work may be required based on business needs. Opportunities to work voluntarily on holidays will be offered.

About Technology Operations

This role is part of Technology Operations, which keeps PetSmart’s systems within our area of responsibility reliable, available, and running efficiently so store and home office associates can do their work.

You will navigate ambiguity, balance competing priorities, and help teams move issues toward resolution. At times, you will contribute to discussions about unfamiliar systems or problems, ask focused questions, and coordinate assigned issues with guidance from experienced team members. You will work with internal teams and external partners with urgency. Restoring service may require occasional work outside regular hours, including evenings, weekends, and participation in the required on-call rotation.

 

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

 

Our Costa Rica office offers outstanding amenities in a fun and rewarding workplace including:

• You will be able to bring your pets to work!
• Free access to UltraPark gym facility
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Will have medical, dental & vision benefits for all associates
• Offer paid time off including holidays and discretionary days

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.