Home and Community Supports Division Director

Compensation Range

$131,497.60 - $184,121.60

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Job Description Summary

This position provides strategic leadership for a large division within the Department of Human Services, advancing department wide goals and initiatives through active participation in strategic planning, organizational development, and employee engagement efforts. The role oversees the comprehensive operations of the Area Agency on Aging (AAA), Adult Protective Services (APS), Older Americans Act (OAA) programs, and the County's Medicaid funded Case Management Agency (CMA). These programs serve a diverse population that includes children, at risk adults, older adults, and individuals with disabilities across multiple federal, state, and county funding streams and waiver programs.

The position is responsible for leading division wide planning, policy development, and operational management while ensuring compliance with complex regulatory requirements. This includes driving continuous improvement, developing and implementing strategic initiatives, and fostering a high performing, accountable leadership team. The role provides fiscal and programmatic stewardship, including oversight of intricate Medicaid billing processes, grants and provider agreements, program performance management, and quality assurance activities.

The position represents the division in community, regional, and advisory settings; supports information sharing with partners; and collaborates with AAA program leadership to guide advisory committee work that informs needs assessments, strategic planning, and resource allocation. Through strong leadership, strategic alignment, and effective management, this position ensures that programs operate efficiently, deliver high quality services, and reflect the mission, vision, and values of the Department.

Primary work location will be in the Greeley office. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. Work may involve time away from a standard office environment. Work may occur in situations in client's homes, which could be considered a hostile or unsanitary environment. After hours and on call work situations may occur on occasion to provide support to families that need services outside of normal business hours. This position is in-person with a possibility for limited telework opportunities when needed.

Ideal Candidate Traits:
1. Provides steady, supportive leadership that strengthens team performance, builds trust, and fosters a positive culture where staff feel guided, valued, aligned around shared goals in an accountable culture.

2. Anticipates emerging trends, aligns multi-program initiatives with departmental goals, and provides visionary oversight for long-term fiscal and programmatic stability.

3. Collaborative relationship-builder who forges strong partnerships with community organizations, providers, advisory committees, and internal leadership.

4. Calm, adaptable decision maker who navigates high-pressure situations, shifting priorities, and sensitive client needs with professionalism and clarity.

5. Thrives in fast-paced, high-volume environments, skillfully navigating complex regulatory shifts, high-stress situations, and sensitive community or client challenges.

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Job Description

Supervision - 25%

• Provide strategic leadership and direction to the division’s leadership team and employees, ensuring clarity of purpose, strong operational execution, and alignment with departmental goals and regulatory requirements.
• Lead, guide, and support to teams in achieving high levels of performance and compliance with County, State and Federal rules and regulations.
• Participate in the selection, onboarding, and development of employees, ensuring leaders and staff are equipped with the skills and resources needed to excel.
• Foster ongoing professional growth by identifying and facilitating educational and developmental opportunities for team members.
• Conduct performance evaluations; address employee concerns; and resolve complex personnel or operational issues in collaboration with Department leadership and County Human Resources, reinforcing a culture of accountability and continuous improvement.

Program Operations and Strategic Performance Management - 20%

• Collaborate with the division’s leadership team to advance initiatives related to operational excellence, business process improvement, and program administration. Ensure compliance with state and federal performance measures, including timely completion and documentation of contract deliverables, quality reviews, and implementation of improvement plans.
• Establish, communicate, and enforce standards for quality, efficiency, and consistency across the division. Apply knowledge of program requirements and business operations to ensure work is completed accurately, timely, and aligned with organizational expectations.
• Monitor and evaluate program performance and operational effectiveness. Identify systemic issues, determine root causes, and implement corrective actions that improve staff performance, streamline processes, and maintain compliance with County and Department policies.
• Ensure all programs and services align with the Department’s mission, vision, and values, and reflect the division’s capacity, priorities, and community impact.
• Assess internal and external factors that may influence service delivery or client needs, and proactively adjust operations, workflows, or strategies to address emerging trends or challenges.
• Provide strategic direction that promotes accountability at all levels of the division. Ensure compliance with all relevant federal, state, and county regulations and legislative requirements.
• Identify operational efficiencies and anticipate and plan for implementation of program or policy changes by creating processes for HCSD.
• Develop and advance strategic plans using strong partnership with public and private organizations to meet the needs of program participants and strengthen community outcomes.
• Stay informed on best practices and evolving standards across the field, integrating evidence-based approaches and continuous improvement principles into division operations.

Program and Budget Oversight - 25%

• Provide strategic oversight of the division’s financial stability by partnering closely with the Fiscal Division to establish, monitor, and adjust multiple program budgets in alignment with organizational priorities and long-term sustainability.
• Analyze expenditures and revenues across federal, state, and local funding streams making timely adjustments to ensure adherence to budget guidelines, fiscal integrity, and responsiveness to changing funding environments
• Oversee and ensure accurate billing , reimbursement, and financial transactions associated with all applicable programs including Medicaid-funded Case Management Agency (CMA). Lead and support the division’s management of complex Medicaid billing requirements and ensure systems and practices meet state and federal standards.
• Identify emerging fiscal risks or concerns related to existing funding sources and implement proactive strategies to maintain program viability and compliance.

Grants and Provider Agreements Oversight - 15%

• Monitor external funding opportunities and assess their alignment with division and departmental priorities, identifying pathways to expand or diversify financial resources.
• Provide leadership in the development, writing, and submission of grant proposals to federal, state, and private funding entities, ensuring proposals are strategic, competitive, and aligned with program needs.
• Lead the negotiation and development of provider agreements and contracts, establishing clear expectations, performance standards, and compliance requirements. Coordinate with Department Administration to finalize and execute agreements.
• Oversee the contract monitoring process to evaluate provider performance, service quality, and program outcomes Ensure providers meet contractual obligations and take corrective action when needed to uphold accountability and standards.
• Ensure full compliance with obligations tied to all current funders, including state agencies, departmental oversight bodies, and private foundations. Maintain strong relationships with oversight entities and ensure timely communication and documentation.
• Prepare and submit required reports, plans, and performance data to oversight agencies and internal governance bodies, ensuring accuracy, timeliness, and alignment with regulatory and contractual expectations.

Advocacy and Outreach - 10%

• Serve as a strategic representative of the division in outreach activities, public meetings, and community functions, communicating program priorities, needs, and impacts in a clear and compelling manner.
• Build and maintain strong partnerships with community organizations, service providers, and regional collaboratives. Participate on boards, committees, and workgroups to understand emerging needs, identify resources, and strengthen the system of care.
• Advocate for the needs of program participants and the populations served, ensuring their experiences and priorities inform program planning, funding, and service delivery.
• Support information sharing and coordination related to legislative matters, which may include interacting with legislators or legislative staff to provide context or program information. Formal legislative engagement and representation are led by the Department Director.
• Monitor current and proposed legislation and regulatory changes affecting division programs. Communicate impacts and strategic considerations to Department leadership as appropriate.
• Support the AAA team in coordinating the Area Agency on Aging Advisory Committee, ensuring the committee’s work informs needs assessments, strategic planning, and resource allocation for older adults. Provide guidance and administrative support while reinforcing the leadership role of the AAA program in driving committee priorities and recommendations.

Policies and Procedures - 5%

• Follow policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.
• Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.

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Required Qualifications

Required Education

• Bachelor's Degree in human services, Public Administration, or a related field and 4 years full-time management and supervisory experience in a public or private human services organization or
• Master's Degree degree in one of the human behavioral science fields and 2 years of management of state or federal programs in a leadership capacity. or
• any equivalent combination of education and experience.

Experience Qualifications

• Experience working with aging and disability populations.
• Experience working collaboratively with community partners.
• Proficiency in policy and budget analysis, interpretation, and development.

Skills and Abilities

• Candidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
• Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
• Candidate must possess the ability to write correspondence.
• Candidate must possess the ability to effectively communicate with diverse populations in a variety of settings, includes public speaking.
• Candidate must possess the ability to apply common sense to problem solve in a work environment.
• Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.
• Candidate must possess the ability to attend all appropriate local and state meetings, committees, workshops, trainings, and conferences.
• Candidate must have extensive knowledge of local, state, and federal programs related to the AAA population, relevant funding sources, and current/pending legislation regarding those programs.
• Candidate must be able to demonstrate experience in contracts and general service agreements.
• Candidate must possess the ability to establish and develop required policies and procedures per program regulations.
• Candidate must possess the ability to adhere to strict confidentiality guidelines and appropriate release of information.
• Candidate must pass criminal background check prior to employment start date.

Licenses and Certifications

• Candidate must pass Human Services Background Checks.
• Candidate must pass a CBI/FBI fingerprint check and will continue to be subject to CBI/FBI monitoring throughout employment.
• Candidate must pass a Colorado Adult Protective Services (CAPS) check and will continue to be monitored by CAPS throughout employment.
• Driving is essential in this position.
• Candidate must have a valid Driver’s License and Liability Insurance Upon Hire Required
• Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring throughout employment. Candidate must provide own transportation and be willing to travel as needed to meet the essential functions of the position. Required
• Pre-employment substance screening is required for this position.
• This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.

This position is exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore ineligible for overtime pay.

As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.

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Use the link below to get a closer look at the generous benefits offered:

https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits

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Weld County is an equal employment opportunity employer. We ensure that all employment practices are conducted without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity or expression, genetic information, protected veteran status or any other protected status in accordance with federal, state, and local laws. Weld County pledges to uphold a work environment free from discrimination and harassment, promoting fairness and dignity for all employees. We actively take affirmative action to comply with nondiscrimination policies and invite qualified individuals in need of reasonable accommodations to contact our Human Resources Department at [email protected] or (970) 400-4234.