Employee Relations Specialist

## Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

## Role Responsibilities

Social Insurance:

• Visit & deals with labor & social insurance officials regarding any legal issues or requirements in a timely manner.

• Maintains good relationship with labor & social insurance offices
• Keeps Vodafone’s side clear from any labor related legal obligations or accountabilities.
• Ensures that all social insurance forms are signed and delivered to social insurance offices on time.
• Handles and follows-up on social insurance issues related to Vodafone employees.
• Provides assistance and guidance to all Vodafone staff facing any personal issues with the social insurance authority.
• Issues monthly Payments i.e. social insurance, health insurance & labor office emergency fund checks.
• Responds to Vodafone employees' requests such as national ID forms approvals , job title modifications and annual leave entitlements.
• Handles any alimonies or court inquiries concerning Vodafone employees.
• Handles unpaid vacations procedures and ensures that all required documents are signed and submitted to the social insurance office on time.
• Holds meetings with labor, social insurance & ministry of defense inspectors and ensures all visit arrangements are executed properly.
• Provides qualitative Employee Relations services to Vodafone employees at all levels by responding to Vodafone employees' requests and providing assistance and guidance.

• Strong customer focus and employee experience perspective, as well as external best practice and best practice understanding.

• Strict adherence to the requirements of confidentiality, discretion, and integrity.

• Good Analytics, problem solving and decision-making skills combined with influencing and negotiation skills.

## Role Responsibilities Cont:

Personnel Operation:

• Handle daily HR administrative tasks, including responding to employee inquiries and maintaining HR records.
• Ensure smooth operation of HR processes and systems.
• Support HR projects and initiatives as required.
• Facilitate the onboarding process for new hires, including orientation and completion of necessary paperwork.
• Ensure all new joiners complete Medical Form 111 and other required documentation.
• Coordinate with relevant departments to set up new employees' access
• Handle the offboarding process for departing employees and their final documentation.
• Monitor employee contract renewals, ensuring timely communication and documentation.
• Maintain a database of contract expiration dates and renewal statuses
• Handle walk-in inquiries from employees and external stakeholders.
• Provide information and support for HR-related queries.
• Direct complex issues to the appropriate concerned teams.
• Draft and issue HR letters, including (Embassy Letters, General Letters, Banks Letters)
• Ensure all letters are accurate, professional, and comply with company policies.
• Maintain an organized and secure system for HR document archiving.
• Ensure all employee records are accurately filed and easily accessible.
• Conduct regular audits to ensure compliance with data protection regulations.
• Ensure all company property is returned, and access is revoked.
• Complete necessary paperwork and update HR records.
• Develop and enhance current processes.
• Personnel Documents Withdrawal and return process. ​
• Documents archiving for all FTEs
• Manage Onboarding / Off Boarding Processes Contract Activities:​

• New Joiners Contract Signing Activities – Contractors to Employee Conversion sessions​
• contract renewals processing
• Ability to handle sensitive information with confidentiality and discretion.
• Escalation management – Resolve escalation on priority and at root to avoid recurrence.
• Ensure 100 % compliance - Accuracy and Quality.
• Proactive, problem solving, prioritizes and demonstrates robust understanding of business needs and empathetic customer management.
• Adheres to service level delivery model, resolves and closes requests as per defined SLA.
• Minimum 1 years’ experience & social insurance experience will be a plus.

## Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.