Account Handler

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.  

Overview

As an Account Handler, you will provide day-to-day support to Brokers and Account Executives in the management of client insurance programmes. You will help ensure the smooth administration of accounts, maintain accurate records, and contribute to the delivery of outstanding client service.

 

 

How you'll make an impact

• Support brokers and account executives with the administration and servicing of client accounts.
• Prepare client documentation, including policy schedules, endorsements, certificates, renewal information, and reports.
• Liaise with insurers and internal stakeholders to obtain policy documentation and underwriting information.
• Assist with renewal processes, including gathering information, preparing market presentations, and managing timelines.
• Maintain accurate client and policy records on internal systems.
• Process premiums, invoices, and other insurance documentation in accordance with company and regulatory requirements.
• Respond to client queries promptly and professionally, escalating complex matters where appropriate.
• Help monitor outstanding information and documentation to ensure service standards are achieved.
• Build effective working relationships with colleagues, insurers, and clients.
• Ensure all activities are completed in line with Gallagher's compliance, regulatory, and governance requirements.
• Contribute to continuous improvement initiatives and support the wider team as required.

 

 

About you

• Understanding of London Market insurance practices.
• Progress towards, or interest in pursuing, CII qualifications.
• Experience working within a client-facing environment.

 

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)